This agreement contains various words and expressions that have defined meanings. These defined words and expressions have the meanings set out below:
"Additional Services" means optional services offered by us in connection with the Skinny Prepaid Services (such as data, SMS, Roaming, and Video Calling) which may incur a fixed recurring Charge and/or other standard or casual Charges. You can find more information about these services, including which ones are available to you and the Charges for using them, on the Skinny Website
"Charges" means charges for access to and use of the Services
"Content" means information, images and sounds, communications, software, application or any other material made available through the Services and includes wireless data and internet content
"Fair Use Policy" means a fair use policy as referred to in clause 4.10, as amended from time to time
"LMNP Terms" means the Terms for Local and Mobile Number Portability in New Zealand, as amended from time to time
"Mobile Phone" means the mobile phone or other telecommunications device (which incorporates a SIM) which operates on our Network and is used by you to access the Services
"Mobile Service Provider" means a provider of mobile telecommunication services
"MMS" means the multimedia messaging service, which allows you to send messages that include multimedia content such as images, audio and video.
"Network" means the telecommunications system owned by us and/or any of any Related Company which we use to provide the Services to you and other customers, including our WCDMA network
"PIN" means a personal identification number which is necessary for protection from non-sanctioned access to your SIM
"Port" or "Porting" means the process of transferring your mobile phone number from one Mobile Service Provider to another Mobile Service Provider
"Prepaid Plan" means the relevant Skinny Prepaid Service pricing plan you choose from time to time
"PUK1 Code" means a personal unblocking key code which can unblock your SIM
"Roaming" means an Additional Service that allows you to use your Mobile Phone in countries other than New Zealand
"Services" means the mobile telecommunication services offered by us to you under this agreement, including the Additional Services, and anything else we do or provide in connection with those mobile telecommunication services, which may or may not incur a Charge
"SIM" means any subscriber identity module (SIM) that we may have provided to you which enables you, when used with a Mobile Phone, to access the Services on our Network
"SMS" means a short message service, which is a form of text messaging on Mobile Phones
"Related Company" means Telecom Corporation of New Zealand Limited or any company which is a direct or indirect subsidiary of Telecom Corporation of New Zealand Limited, or who would otherwise be deemed to be a related company of Telecom Corporation of New Zealand Limited in accordance with section 2 of the Companies Act 1993;
"Skinny Customer Services" means Skinny Customer Services, which is contactable on 0800 475 4669 (0800 4SKINNY), or on 204 from your Skinny Mobile Phone, or by using such other contact details which are updated by us on the Skinny Website
Skinny Dollars means the loyalty points, if any, that have been earned by purchasing certain pre-approved Skinny products.
Skinny Mobile Menu means the menu that is accessed by dialling *888# on your Skinny Mobile Phone
"Skinny Prepaid Account" means the account which records details of the amount of credits you have available from time to time
"Skinny Prepaid Services" means voice, SMS, data and any other Services provided by us where you pay the Charges in advance by purchasing credit before using the Services
"Skinny Website" means our website at www.Skinny.co.nz or such other website that we notify you of from time to time
"we", "our" or "us" means Skinny, a division of Telecom New Zealand Limited, trading under the brand Skinny
"you" or "your" means the customer who is party to this agreement
This agreement starts when you are first allocated a Skinny mobile phone number to use with your Skinny Prepaid Account or when you first credit your Skinny Prepaid Account or when you first use the Services, whichever happens first.
This limitation does not limit or exclude any rights you may have under the Consumer Guarantees Act 1993. Please see clause 11.2 for more information.
If we are prevented from carrying out any obligation in this agreement by reason of any act of God, act of State, riot, insurrection, civil commotion, strike, sanctions, boycott, embargo or any other circumstance beyond our reasonable control, we will try to advise you of the existence of the circumstances and the expected duration of and the obligations affected by the circumstances.
Our performance of this agreement will, to the extent that it is made impossible by such circumstances, be suspended until such circumstances cease to exist and we will not be liable to you for a failure to perform, or delay in performing, any such obligation set out in this agreement.
1. We may change any of the terms of this agreement, remove existing terms from the agreement, or add new terms into the agreement, at our discretion. Changes may take the form of a completely new agreement. We can do this without the need to obtain the consent of the companies and parties listed in clause 11.3
2. We will give you at least 10 working days' notice or, wherever possible, one month's notice of any changes that we consider will have a material detrimental effect on you. In all other cases we will try to give you notice of any change and/or publish the change on the Skinny Website
3. We may also change our Charges from time to time. Where we increase any Charges for any of the Services, we will provide you with a minimum of 10 working days' notice or wherever possible one month's notice of these changes
4. We may also decide to stop providing any, or any part of, our Services to you. If we do this, we will try to give you a minimum of 10 working days' notice or wherever possible one month's notice before we stop providing the Service. The agreement you have with us will remain in place.
We may send you notices by sending you a text, via the Skinny Mobile Menu, by emailing or writing to you, by calling you, by publishing the notice on the Skinny Website or by issuing a public notice in the major newspapers.
We may have any Related Company or an agent approved by us or any service provider approved by us perform any of our rights and obligations under this agreement. In that case, each of those companies or agents or service providers and their officers, employees, contractors and agents will have the benefit of any terms of this agreement which confer benefits on us.
We may transfer to someone else all or any part of our side of the agreement you have with us. This agreement is personal to you and you may not transfer this agreement or any benefit or obligation of it to any other person. If you are a business or company and your effective management is changed in any way, this will be treated by us as a transfer of this agreement and we will be entitled to end it.
Every person named as the customer in your application to use the Services must meet all of the customers responsibilities under this agreement, including the payment of any amounts owing to us by the customer in accordance with this agreement.
Each term of this agreement is separately binding. If for any reason any term is not legally effective all other terms shall remain binding and we can replace the term that is not legally effective with a term of similar meaning that is lawful and effective.
A failure or delay by you or us to enforce any rights or powers under this agreement shall not operate as a waiver of that right or power. A waiver of any breach of this agreement shall not be deemed to be a waiver of any other or subsequent breach.
This agreement is governed by the laws of New Zealand and you submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute or proceeding arising out of it.
The following terms (the Service Terms) describe the terms and conditions that apply to Skinny Prepaid Services and Additional Services. The Skinny Customer Terms apply in addition to these Skinny Service Terms. Any defined terms used in these Service Terms have the same meaning as given to those terms in the Skinny Customer Terms.
If you have a Skinny Prepaid connection that operates on the Network then you will need to read and understand these Service Terms.
Skinny in its absolute discretion may change, add to and/or delete these Service Terms, including adding new terms at any time. However, if we consider that the change is material, we'll give you reasonable notice by publishing the change on the Skinny Website, sending you an SMS, notifying you via the Skinny Mobile Menu, by emailing or writing to you, by calling you or by issuing a public notice in the major newspapers.
Skinny's Services are for personal use only, which means that they are for an individual person to use for reasonable personal and private use only. Any use of our Services for business use, or for large organisations or groups, is not personal use and is prohibited.
You can choose to be either on a Skinny Prepaid Plan, such as one of our Combos, or a Combo with Add-Ons, or choose to use Skinny's Standard rates. Unless you select a Skinny Prepaid Plan, Skinnys Standard calling rates automatically apply to any usage. Skinny's calling Standard rates apply when you do not have a current Skinny Prepaid Plan e.g. you don't have a current Combo, calling Add-On, other Skinny Prepaid Plan that has remaining calling minutes included, or if you consume all the included minutes in your Skinny Prepaid Plan before its renewal date. The minimum call charge for your Standard calling rates will be the full minute rate for each minute or part minute.
You can view our pricing including our calling Standard rates here
To be able to initiate or continue a call you must have the equivalent of at least one minute worth of calling credit remaining on your Skinny Prepaid Account, or at least one included minute remaining on your Skinny Prepaid Plans included minutes. If there is no answer you won't be charged for the call (note, calls answered by a message service or answering machine are chargeable).
For Monthly (30 day) Combos you can use your included mins, texts, and data for 30 days from purchase. Your Monthly Combos will auto-renew every 30 days if you have enough credit (unless cancelled).
For Weekly (7 day) Combos, included mins, texts, and data are only valid for subscribed 7 day period. Weekly combos auto-renew every 7 days if you have enough credit from date of purchase (unless cancelled).
If you have used all of your Skinny Prepaid Plans included calls or texts, you will pay Skinnys standard rates if you continue to use the Skinny Prepaid Services. You can view these standard rates here.
If you have used all your Combos included MBs before its renewal date, you will need to purchase a data Weekly, Monthly or One-Off Add-On or other Skinny Prepaid Plan that has MBs included, to be able to use data.
If youve subscribed to a Combo and you have sufficient credit in your Skinny Prepaid Account, your Combo will automatically renew when the Combo expires and your Skinny Prepaid Accounts credit balance will reduce by the value of that Combo, unless you cancel it earlier.
If you have selected a 7 day or 30 day Add-On in addition to your Combo your Add-On will renew 7 or 30 days after purchase if you have sufficient credit in your Skinny Prepaid Account and your Combo has auto renewed and is active.
You can cancel your Combo via the Skinny Mobile Menu, on your Dashboard page, on the Skinny Website or by contacting Skinny Customer Services. Once you cancel your Combo, you are no longer on an active Comb, it is immediately deactivated. Despite that Combo no longer being active, you can still use any unused calls, texts and/or data quota that remain on that cancelled Combo, and on any associated Add on, until its expiry date/time. However, you will no longer be entitled to any special rates or products that are only available for active combos i.e. Cheap International Calling Rates. If you cancel a Skinny Prepaid Combo, any associated Add-Ons, will also be cancelled. Neither your Combo nor Add-On will renew.
Add-Ons can be added to active Combos Monthly or Weekly. You will be charged the full amount for your 7 day, 30 day or One-Off Add-On and receive the full included quota at time of purchase. 7 day Add-Ons have a separate 7 day expiry or renewal. 30 day Add-Ons have a separate 30 day expiry or renewal. Add-Ons will auto-renew if you have enough credit and your Combo has auto-renewed and is active. Add-Ons will also auto-renew if youve changed straight from one Combo to another i.e. Loose Lips to $16 Combo. If your combo failed to renew due to not enough credit but you reactivated it before your Add-On renewal date the Add-On will remain active and renew.
If you want to purchase the Add-On more than once you need to cancel it and purchase again through the Skinny Mobile Menu or Website. NOTE: there is a limit of ONE $1 Mates Rates 7 day Add-On or ONE $4 Skinny Mins 30 day Add-On with each $8 Text Unlimited Combo.
One-Off Add-ons are a one-off purchase and will not renew. The quota is only available to be used within a specified time frame e.g. 48hours. When you purchase a One-Off Add-on you will be charged and receive the full amount of quota in the Add-On to use before the expiry date/time of your One-Off Add-On. You can purchase multiple One-Off Add-Ons when on an active Combo.
Weekly or Monthly Add-Ons will renew, or end, at the same time as your Combo. When you add a Weekly or Monthly Add-On to your Combo, the quota and charge will be pro-rated. For example, if you have subscribed to a weekly Combo, and you add a Weekly Add-On exactly midway through the week, you will only be charged 50% of the Weekly Add-On charge and be given 50% of that Weekly Add-On quota. The Add-On's full price and its full quota will be applied when your Combo and the Add-On renews together. You can purchase a range of Add-Ons on any active Combo. If you want to purchase the same Add-On more than once during your Combos cycle, you'll need to cancel your existing one first to be able to purchase it again, using the Skinny Mobile Menu (*888#) or the website. NOTE: there is a limit of ONE $1 Mates Rates weekly Add-On with any Weekly Combo or ONE $4 Skinny Mins monthly Add-On with each $8 Text Unlimited Combo. $4 Skinny Mins cannot to applied to any other Monthly Combo
Skinnys text Standard rates apply when you do not have a current Skinny Prepaid Plan, text Add-On, other Skinny Prepaid Plan that has remaining texts included or if you consume all the included texts in your Skinny Prepaid Plan before its renewal date. All text messages are deducted from your Skinny Prepaid Accounts credit balance, or your Skinny Prepaid Plans included texts, once sent. It is your responsibility to ensure numbers are valid and correct. To be able to initiate a text you must have the equivalent of at least one texts worth of credit remaining on your Skinny Prepaid Account, or at least one included text remaining on your Skinny Prepaid Plans included texts.
A single text message is up to 160 standard characters. Most mobile phones can send text messages longer than 160 standard characters. To do this the text messages are adjoined into multiple text segments, with each text segment having a lower standard character count (usually 153 standard characters per text segment). Each text segment is charged as one text which results in a 161 to 306 standard character text being charged as two texts, 307 to 459 three texts, 460 to 612 four texts, and so on. However, some devices are configured to automatically convert long text messages into a MMS (Multimedia Messaging Service, or picture message), and as our charges are based on the type of message that is sent from the device, you will be charged for an MMS as a result. Non-standard characters such as Arabic, Chinese, Korean, Japanese or Cyrillic and emoticons (e.g. coloured smiley, grumpy or jumpy faces) use more capacity and therefore reduce the maximum character capacity of text messages further. For international texts or when roaming, a single text message or text segment standard character count can vary, but not below 140 standard characters per text.
You can view our pricing including our text Standard rates here.
Skinnys Data Standard Rates apply when you do not have a current Skinny Prepaid Plan Combo, Data Add-On, or other Skinny Prepaid Plan that has remaining data included.
Data is charged in increments of 5KB with a minimum of $0.01 per session. You can view our pricing including our data Standard rates here. To be able to initiate a data session you must have the equivalent of at least 1MB or $0.49 of credit remaining on your Skinny Prepaid Account, or at least 20KB of included data remaining on your Skinny Prepaid Plan included data.
Skinnys Standard and Overage data rates are calculated based on usage and charged as follows:
Skinnys data rates for included data in a Skinny Prepaid Plan is calculated based on usage and charged as follows:
(Where: 8 bits (b) = 1 Byte (B); 1024 Bytes = 1 Kilobyte (KB); 1024 KB = 1 Megabyte (MB); 1024MB =1 Gigabyte (GB)) If you're subscribed to a Combo, and you consume all the included MBs before your Combos renewal date, you will need to purchase a Data Add-On (Weekly, Monthly or One-Off) or other Skinny Prepaid Plan that has MBs included, to be able to use data.
To purchase a 7 Day Data Add-On you must have an active Combo. 7 Day Add-Ons have a 7 day expiry and will auto-renew on this date if you have enough credit and your Combo is still active, or youve changed to a different Combo before the original Combo expired.
To purchase a 30 Day Data Add-On you must have an active Combo. 30 Day Add-Ons have a 30 day expiry and will auto-renew on this date if you have enough credit and your Combo is still active,or youve changed to a different Combo before the original Combo expired.
To purchase a One-Off Data Add-On you must have an active Weekly or Monthly Combo. One-Off Add-Ons will never renew, however multiple One-Off Add-Ons may be purchased. All One-Off Add-Ons have a specified expiry date e.g. 48hours, after which all One-Off Add-On data allocation will end.
Your data with the soonest expiry date shall be used first.
MMS is the multimedia messaging service, which allows various media such as pictures, video and audio to be sent and received by your Mobile Phone. MMS video messages are not the same as video calling. Information on video calling is included under the Other Services heading in these Service Terms. Skinnys standard MMS rates apply to any MMS messages sent to NZ mobile networks from your mobile phone. Skinny does not currently have any combos that include a MMS message allowance. MMS messages cost 50c per message to any NZ network. All charges for MMS messages are deducted from your Skinny Prepaid Accounts credit balance if a MMS message is sent from your Mobile Phone (e.g. you press send and the mobile indicates the MMS is sent). To be able to initiate a MMS message, you must have at least 50c credit remaining on your Skinny Prepaid Account.
The maximum file size of a MMS message is 600KB. If you attempt to send a file larger than 600KB, the message may be rejected and/or you may be charged for multiple MMS messages. If your MMS message takes longer than 60 seconds to send, the message may be rejected and/or you may be charged for multiple MMS messages.
It is your responsibility to check that your Mobile Phone is capable of sending, and is configured correctly to be able to send, MMS messages. Your Mobile Phone and/or our MMS system may scale MMS messages to fit within the maximum 600KB size. It is your responsibility to ensure MMS messages you attempt to send are not larger than 600KB. MMS messages may be scaled to suit the recipients devices specifications such as screen size and screen resolution.
Useful info when using data
To get the best value when you have a smartphone and use data on Skinny, it is highly recommended that you subscribe to one of our data Add-Ons. Many smartphones and other data devices, with mobile data switched on, may be set to consume data without user interaction. This can result in unexpected charges. If you do not wish to use data you may need to switch this off in your phone or data device. Skinny provides a text notification when you have 20MB and 0MB of your included data remaining on a Skinny Prepaid Combo, Add-On or Plan. However, it is your responsibility to manage your data usage and any associated costs.
You can monitor your data consumption of the included data on your Skinny Prepaid Plan through the Skinny Mobile Menu (*888*2*3#) and in the Dashboard part of the Skinny Website (View My Usage). In both cases the data balance remaining will only be accurate when mobile data is switched off, as there may be open data sessions running on your phone or data device if it is left on. Please also note that data, or mobile broadband, is not intended or designed for prolonged intensive data downloads or uploads (including file sharing and long duration streaming videos). Fixed broadband services are much more suited to intensive data transfer applications.
Notes on Data calculation
You can see your data usage and charges on our website skinny.co.nz - it is shown in the Dashboard: Account History section. You must be registered on this website to see this information. You can register here.
We want you to be able to clearly see and understand the amount of data you are charged.
Data usage and the amount of included data charged are presented in MB and decimals thereof. Because of the odd way that computer engineers calculate MB (i.e. 1MB = 1024KB) there is an oddity in the way that the 5KB rounding we use is applied and charges and data usage is presented on our website.
To reconcile your usage (or check our calculations) versus the amount of MB shown and charged on our website, you can do as follows:
As an example: Amount / duration of data use in session displayed on portal = 0.174 MB
Converted to KB = 178.17 (0.174 x 1024)
Roundup to nearest 5KB = 180 KB
Converted back to MB = 0.17578 (180 / 1024)
Cost of session as displayed = 0.176 MB
You will be charged the full minute rate for each minute or part minute.
You can view our International Call and Text charges here.
You can view our roaming charges here.
There may be a delay for roaming services charges to appear on your account because the information must first be provided to Skinny from the overseas network operator. Note that this may take weeks in some cases. Any delay in roaming services charges does not affect Skinny's right to charge you for your roaming charges, and you agree to pay all charges in full when they are due. You are liable for all charges incurred on your account or deducted from your prepaid balance while roaming. If your phone or Skinny SIM is lost or stolen while overseas, you must advise us immediately. The account holder is responsible for all charges incurred through the use of their phone or SIM up until the time you advise us that it has been stolen or lost.
Data roaming services are not currently supported.
If you log-in to your Dashboard using your Facebook or Google+ credentials, you authorise us to collect the following information:
a) Facebook - first name, last name, email address and your friends list. Skinny Mobile does not use the friends list. For more information please refer to the following website www.facebook.com/about/privacy/your-info-on-other#applications
b) Google+ - first name, last name, public profile URL, photo, gender, country, language, timezone and email address.
You understand and agree that Facebooks or Google+s use of information they collect from you is governed by their own privacy policies Google: https://www.google.co.nz/intl/en-GB/policies/privacy/, Facebook: https://www.facebook.com/note.php?note_id=%20322194465300
You can access and amend the information Skinny Mobile receives and retains about you as a result of logging-in via Facebook or Google+ through your settings on those accounts. To remove log-in functionality apps from your accounts please see here: for Facebook, for Google+ (you'll need to login to complete these actions).
To change or delete any other data that Skinny Mobile may retain about you as part of this log-in process, please contact Skinny Mobile.
As a consumer customer you have rights under the Consumer Guarantees Act 1993 (CGA) and Skinny will honour its legal obligations to you. If you would like to make a claim under the CGA, Skinny asks that you follow the below steps to return your goods to Skinny for CGA assessment and, depending on the nature of your claim, repair or replacement:
Additional terms may apply and Skinny reserves the right to change its Device Repairs Policy at any time to reflect changes within its business and internal repairs process. Any changes to Skinnys Device Repairs Policy will not affect your consumer rights under the CGA.
Please remove your SIM from your device before you send it to Skinnys repair agent, as all SIMs received will not be returned in accordance with internal policy and for your protection.
If you've bought a device from our online store and change your mind about your purchase, you can return a new device for a full refund, provided you enter your request within 7 days of the date on the packing slip you receive with your new Skinny device. The box containing the device should be unopened, undamaged, all external wrapping and seals intact and in pristine condition. To cover handling costs, we will require you to pay $20 which we will deduct from any refund of your device purchase price. You will be sent a courier bag in which to return your device. The device must be returned to our nominated agent, within 7 days after you receive the courier bag.
We also reserve the right to refuse any returns that do not adhere to the above conditions. If your return is rejected, we will return the device to you with no refund of the handling fee paid. If you want to return your phone within 7 days for a full refund under this change of mind policy, please call the Skinny reps on 0800 4 SKINNY (0800 475 4669).
This offer has now ended. If you purchased a SIM as part of this offer you'll continue to get a free $4 Skinny Mins Add-On (1000 minutes to any Skinny mobile) with each purchase of the $16 Combo on that SIM until 31 October 2014.
Texts are standard person-to-person human finger use in NZ only to any NZ mobile network (excludes premium and non-standard texts, shortcodes, and other international numbers). Texts are not to be used for machine generated or automated texting.
Unlimited Skinny Minutes are for standard person-to-person voice calls to standard NZ Skinny numbers (you need to be talking to another person). Unlimited NZ & AU Minutes are for standard person-to-person voice calls to standard NZ & AU numbers. Excludes premium and special numbers. Unlimited Minutes cannot be used for multiple simultaneous calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other device), Cellular Trunking Units (CTUs), or any other activity that Skinny considers to be non standard personal usage (Prohibited Usage). If we consider that you are engaging in Prohibited Usage we may contact you and ask you to stop such usage. If such Prohibited Usage continues despite notification from us, we may remove your $16, $30 or $40 Combo immediately without notice. Premium rate numbers mean any international calls, 0900 calls, premium number calls, operator assisted calls, directory related services, chargeable special short code numbers and Prohibited Usage.
If you're a new Skinny customer who brings your existing NZ mobile number with you when you switch to Skinny from another provider, and you either select the "Free $16 combo" checkbox when submitting your 'Keep my number' request online or you request this offer at the time you ask our call centre to switch your number to Skinny, then you're eligible for this bonus. You'll get your first 30 days to the $16 Combo for free. If you use more than the Combos quota, extra usage charges apply. The combo is valid for 30 days. It will auto-renew every 30 days if you have enough credit, unless cancelled. Or, if you already have an active $16, $30 or $40 Combo on your account at the time, we'll top your balance up with $16 credit instead.
Limit of one Keep Your Number bonus every six months for each phone number. Data Only SIMs are not eligible for the Keep Your Number bonus. You're responsible for any obligations and charges you may owe to the network provider you are switching from. Skinny terms and charges apply.
Rollover minutes only apply to the NZ and Australian included Rollover minutes on the $16 and $30 Combos. Minutes in any Add-Ons with one of these Combos do not rollover. Included data and texts, and Unlimited Skinny minutes, do not rollover. Included Rollover Minutes are available to use for the full 30 days of your Combo. If you have any unused Rollover Minutes after 30 days they will rollover into your next 30 day Combo provided your Combo auto-renewed at the end of its cycle. If your $16 or $30 Combo failed to auto-renew at the end of its 30 day cycle your Rollover minutes will be frozen. To continue using these activate a new $16 or $30 Rollover Combo. You can keep and use all your Rollover Minutes for 12 months from purchase. Any Rollover Minutes you may have accumulated before the 4th of June 2014 on a $16 Combo will have no expiry and will be used before any new Rollover minutes. If your $16 Combo fails to auto-renew at the end of its cycle for any reason, or it is cancelled at any stage, you will lose all Rollover minutes you may have accumulated prior to 4th June (they will expire at the expiry date and time of your lapsed or cancelled $16 Combo). Rollover minutes on the $16 and $30 Combos and Unlimited Minutes on the $40 Combo are for voice calls in NZ to any NZ and Australian standard landlines and mobile networks. Excludes premium rate numbers, other international numbers and satellite phones. Standard person to person calls, Any non-personal, commercial, business, machine generated or automated use is prohibited.
You need to have an active Skinny Combo, weekly or monthly, to get Skinnys Cheap International Calling Rates. If you cancel your combo, or your combo fails to renew (for example due to insufficient Skinny prepaid account credit), you are no longer on an active combo - it is immediately deactivated - and you will no longer be entitled to these Cheap International Calling Rates. (You are still able to use any unused calls, texts and/or data quota that remain on that cancelled combo, and on any associated Add-On, until its expiry date/time.). These Cheap International Calling Rates apply to person to person calls made in NZ to the countries and types of phones (i.e. standard landlines, or mobiles as specified) and exclude calls to premium rate landlines. If calling from outside NZ, roaming charges apply.
Receive a free Skinny SIM and 2GB of data free with the purchase of a Skinny Dongle. The free 2GB data is valid for your first 60 days on SIM activation.
If you receive a black standard SIM with our old style of branding on the packaging, you will also get your first week to Loose Lips $4 a week combo free. This Loose Lips combo will not renew after the first week.
Txt Bomb will not be available for any customers who join Skinny after 22 February 2013. Existing Skinny customers who are on the Txt Bomb combo between 18 February and 4 March 2013 can keep using Txt Bomb provided that it continues to automatically renew every week on their accounts. If you don't have enough credit on your account and it deactivates, or it deactivates for any other reason, you will not be able to re-subscribe to Txt Bomb again. Skinny Terms and charges apply.
This Promotion (Promo) is exclusive to the recipients of Lily & Louis Skinny Mobile 19th June media pack.
To be eligible to enter this Promo you must:
Activate the two SIM cards in the Huawei U5130s that were provided in the media pack between 19/06/2014 07/07/2014 (Promo Period);
Be 18 years and older;
Have a valid passport; and
Be able to travel to and legally enter Australia from Auckland between selected travel dates before the 31/12/2014;
If no one activates the two SIM cards in the provided Huawei U5130s between 19/06/2014 07/07/2014, no one will be eligible to win the Promo.
There is 1 prize to be won. The prize is one Sydney Adventure Package including Return flights (from Auckland) 2 nights accommodation and return transfers in Sydney. The prize must be redeemed before 31/12/2014 an is as follows (the Prize):
a.Return airfares Auckland/Sydney
b.Trip must be taken before 31/12/2014 Economy Class (Inclusive of 23kgs luggage)
c.2 nights in a Studio Deluxe Suite at the Fraser suites Sydney
d.1 x 3 1/2 hour bridge climb for two people to the top of the Sydney Harbour bridge
e.1x Heli-grand tour for two people around Sydney
f. 1x Sydney Jet Thril Ride for two people around Sydney Harbour
The Prize is limited to the benefits listed above. Skinny accepts no responsibility for any and all other costs (monetary or otherwise) arising out of or in connection with the Prize. Each winner and their selected +1 must be 18 years and older, have a valid passport and be able to travel to and legally enter Australia from Auckland and back during choosen travel period before 2015. Each winner and its +1 will be wholly responsible for all incidental expenses and obligations associated with the Prize including (but not limited to):
A current passport valid for the duration of the period of travel;
Additional airport and/or travel taxes;
Excess baggage surcharges;
Special flight and/or travel requirements/preferences;
Any additional costs incidental to Accomodation, such as room service, telephone and wireless usage charges, mini-bar and credit card charges (and the winner and his/her travelling companions may be required to provide credit card details at reception on arrival of the Accommodation as advance cover for such charges);
Additional costs incurred for travel interruptions or delays, outside the control of Skinny; and
Additional costs incurred as a result of traveller negligence or misconduct.
Each winner and their +1 will be subject to third party terms and conditions. Skinny accepts no responsibility or liability in relation to any winners or any +1s inability to enjoy or use any elements of the Prize or any part thereof as a result of either a breach of these Terms , or any third party terms to which the various elements of the Prize are subject to. The Prizes cannot be transferred, exchanged or redeemed for cash, unless otherwise agreed in writing with Skinny. Skinny takes no responsibility for entries or Prizes that are lost or destroyed.
Skinny will check the list of the Skinny Active Connections to verify that SIMs and the Huawei U5130 have connected to the Skinny Network.
Winners will be contacted via email by 20th July 2014
If reply-contact has not been made by 24th July 2014 the next eligible media recipient on the list will be contacted as a winner and the un-contacted person shall forfeit any prize.
Accepting the Prize constitutes the winner's consent to Skinnys exclusive licence to use (including the right to sub-licence) their name, city/town of residence, competition entry, likeness or image, photographs and/or video footage of the winner for Promoal or publicity purposes in connection with the Prize without compensation. In accepting the Prize, the winner also agrees that they will not, and will ensure that their travelling companions do not, sell or otherwise provide their story and/or photographs to any media or other organisation.
The decisions of Skinny on all matters relating to this Promo are final and no correspondence will be entered into. Skinny reserves the right to verify the validity of an entry or a winner's right to redeem a Prize in accordance with these terms and conditions. Skinny reserves the right to substitute the Prize with an alternative of an equivalent value or to otherwise change the terms of this Promo, including the right to extend or discontinue any aspect of this Promo, at any time for any reason without notice.
Skinny shall not be liable to any person if any element of the Prize do not occur in whole or in part, or are postponed or delayed. In such a case, Skinny is under no obligation to provide alternatives, or any other compensation.
Skinny takes no responsibility for any inability to enter, complete, continue or conclude the Promo due to equipment or technical malfunction, provision of incorrect information when entering, acts of god or otherwise.
The promoter of this Promo is Skinny, a division of Telecom New Zealand Limited (Skinny).
To the fullest extent permitted by law, Skinny will not be liable, including but not limited to the winner and his/her travelling companions, for any loss, claim or damage whatsoever (including but not limited to direct, indirect, consequential or special loss or loss of profits) or for personal injury arising out of or in connection with the Promo and/or the Prize.
1. By participating in this Competition (the “Competition”), you confirm that you
accept and agree to these Competition Terms.
2. The Promoter of this Competition is Skinny Mobile a division of Telecom New
Zealand Limited (“Skinny”)
3. This Competition is only open to New Zealand residents 13 years and above
and is not open to employees of Skinny, its agents, contractors, consultants, or
their families (including de facto spouses) or to other persons assisting with this
4. This Competition commences on Thursday 3 July 2014 and ends at noon
Wednesday 9 July 2014.
5. All valid entries received by noon Wednesday 9 July 2014 will be entered into
the draw and will be considered by Skinny for selection as a potential winner.
6. Winners will be selected and notified either by Skinny phone number and/or email
by Wednesday 16 July 2014
7. Skinny is not responsible or liable for any late, lost or misdirected entries or for
any problems or technical malfunction which may result in delay or failure to enter
you into the draw.
9. Each prize winner will receive one of the following:
• Sony Xperia Mini Pros (there are three available to win) or
• Sony Xperia Tipos (there are two available to win)
Skinny accepts no responsibility or liability for any prize winner’s enjoyment of
any prize or any other costs and expenses that may be incurred by the prize
winner relating to the prize or the winner’s enjoyment of that prize.
10. Skinny will endeavour to notify selected winners by text, phone or email and
deliver prizes by courier, but reserves the right to notify selected winners and
deliver prizes by other means.
11. Skinny will make reasonable attempts to contact the winner, but if the winner is
not able to be contacted or is unable to redeem the prize in accordance with the
terms and conditions within 48 hours from the first contact attempt; the prize will
be redrawn in his or her place without liability to any person.
12. Prizes cannot be transferred or exchanged or redeemed for cash. Skinny takes
no responsibility for entries or prizes that are lost or destroyed.
14. The decisions of Skinny on all matters relating to this Competition are final
and no correspondence will be entered into. Skinny reserves the right to verify
the validity of an entry or a winner's right to redeem the prize in accordance
with these terms and conditions. Skinny reserves the right to amend the prizes
offered and these terms and conditions and in its absolute discretion cancel the
competition at any time and without prior notice.
15. To the extent permitted by law, Skinny excludes any liability it may have to you
arising directly or indirectly out of or in connection with this Competition.
16. Any personal information collected as part of this Competition will be held by
and correct such information.
18. By engaging in this Competition, you understand and agree that you are
providing your information to Skinny
19. By participating in this Competition, you understand that our competition app
will place a cookie on the hard drive of your computer. A "cookie" is a file which
allows Skinny to track and target the interests of users, and serve ads based
on your prior visits to this website. Third party vendors, including Google, show
prior visits to this website. You have the option to opt out of Google's use of
cookies by visiting the Google advertising opt-out page (http://www.google.com/
privacy_ads.html). Alternatively you may opt out of cookies by visiting the
Network Advertising Initiative opt out page (http://www.networkadvertising.org/
Call Me Back is a service where Skinny customers (who do not have enough credit to make a call) are able to use the Skinny Mobile Menu to send a text message to other mobile users on any New Zealand network with a request to call you back. Call Me Back requests is only available to Skinny customers who have an active Skinny Prepaid Account. The service is limited to a maximum of 3 Call Me Back messages per Skinny customer per day.
You can transfer credit from your Skinny Prepaid Account to another Skinny customer using the Skinny Mobile Menu (dial *888#, then select other stuff from the menu). Credit can be transferred in whole dollars with a minimum of $1, and a maximum of $60 in any 7 day period.
Calls to 0900 numbers are not supported. Calls to other premium numbers are charged the full minute rate for each minute or part minute. Certain short codes are available for use and the charges can be found on our website.
Any number of voicemail messages may be checked per access. Calls to your voicemail account from your mobile phone will be charged at 18 cents regardless of duration. This charge applies when you are on a Skinny Prepaid Plan, Combo, or when you are using standard rates. Calls to Voicemail when on an active $40 Combo are included and will not be charged. You can view our voicemail charges here. Calling and checking voicemail while roaming overseas is charged at the same roaming rate as a call to NZ from your overseas destination.
Video Calling is only available when you make video calls to other video calling capable mobiles on the Skinny Network within New Zealand, or video-capable mobiles on a supported international mobile network in a video-capable coverage area. Video calling is charged at the same rate as our standard rates for voice calling. You can view our standard rates here.
Old branded Skinny SIMs (Black, White and Pink with the Skinny Splat) are pre-provisioned to a Loose Lips Weekly Combo, with the first weeks $4 subscription complimentary. Your first weeks Loose Lips subscription will start from the date and time you first activate your Skinny SIM. The Loose Lips Combo will renew automatically 7 days from the date and time you first activate your Skinny SIM, and $4 will be debited from your Skinny Prepaid Account credit at that time, unless you cancel or change it before then (on the Skinny Mobile Menu, your Dashboard page on the Skinny Website or by calling Skinny Customer Services), or there isnt enough credit in your Skinny Prepaid Account to cover the $4 charge.
If any Combo ends for any reason, Skinny's Standard rates will apply.
The new branded Orange and White Standard/Micro and Nano SIMs are pre-provisioned onto Skinnys standard rates default tariff. To make the most out of your prepay credit, purchase a Monthly or Weekly Combo. If you have an active $4 a week Combo, you can opt-in to Weekly and/or One-Off Add-Ons to use with your Combo. If you have an active Monthly Combo, you can opt-in to Monthly and/or One-Off Add-Ons to use with your Combo.
You can add additional credit to your Skinny Prepaid account by using one of the methods outlined here. If you are topping up by using a voucher please note that these cannot be used after their expiry date. You must add credit to your account at least once every twelve months, otherwise your Skinny Prepaid Account will be deactivated. It is your responsibility to ensure any information, phone number, or amount you enter when topping up is correct, as if you make a mistake it is not refundable.
Important:As of 4th June 2014 you can no longer accumulate Skinny Dollars through the usual methods. Youll also have 6 months from 4th June to use your existing Skinny Dollars on purchases in our online store. From 2nd December 2014, your Skinny Dollars balance will expire and no longer be available to use.
As of the 5th of June you can only redeem Skinny Dollars on mobiles / handsets in our online shop.
Each Skinny Dollar you accumulate is worth NZD$1 that you can use towards online purchases of specified mobiles and devices on the Skinny Website. The maximum amount of Skinny Dollars that can be accumulated on one Skinny Prepaid Account is 200. Unless otherwise specified, Skinny Dollars can only be redeemed towards the Skinny Prepaid Account holders online purchases of specified mobiles and devices on the Skinny Website. All Skinny Dollars will expire on the 2nd of December 2014 unless your Skinny Prepaid Account is terminated or expires or otherwise ends for any reason, any accumulated Skinny Dollars will expire immediately. Skinny Dollars cannot be transferred from one account to another.
If you have a Mobile Phone that is SIM locked to our Network (a Skinny SIM Locked Mobile Phone), it is to be used exclusively on our Network and must not be unofficially unlocked, interfered with, or disassembled without our prior written approval. A Skinny SIM Locked Mobile Phone may only be unlocked by obtaining the manufacturers unlock code. An unlock fee applies if network locking is removed from any Skinny SIM Locked Mobile Phone within the first nine months of being used on our Network (e.g. from the first time the Skinny SIM Locked Mobile Phone is turned on and connects to our Network). The unlock fee is usually $30 (including GST), unless otherwise stated. After that time, it is free to unlock your phone.
To unlock your Skinny SIM Locked Mobile Phone go to your Dashboard on the Skinny Website, or contact us.
There is a limited number of times an unlock code can be entered and attempted in a Skinny SIM Locked Mobile Phone, so care must be taken to ensure the unlock code is entered correctly and in accordance with our authorised unlocking process. Exceeding the limited number of chances to correctly enter the unlock code, or any attempts by any person to unlock a Skinny SIM Locked Mobile Phone without using our authorised unlocking process will render any applicable warranty associated with that Mobile Phone void, and may cause technical issues and damage to the Mobile Phone or Services for which we will not be responsible or liable.
You can purchase a Skinny SIM online or from a Skinny retailer.
If you purchase a Skinny Mobile Phone or device from the Skinny Website, and you change your mind and wish to cancel the agreement to purchase:
You can do so by going online to www.skinny.co.nz and entering your request within 7 days of the date on the packing slip you receive with your new Skinny device.
The box containing the Skinny Mobile Phone or device should be unopened, undamaged, all external wrapping and seals intact and in pristine new condition.
To cover handling costs, we will require you to pay $20 by credit card at the time of the initial change of mind request.
You will be sent a courier bag in which to return your device. The device must be returned to our nominated agent, within 7 days after you receive the courier bag.
We also reserve the right to refuse any returns that do not adhere to the above conditions. If your return is rejected, we will return the device to you with no refund of the handling fee paid.
Skinny operates a Fair Use Policy to ensure excessive, inappropriate or unreasonable use by some customers does not affect the quality of the experience or the integrity of the Network for other customers. Please see section 4.10 of our Customer Terms (above) for more information. If in Skinny's reasonable opinion your usage of any Skinny Prepaid Services, Additional Services or other use of the Network is excessive, inappropriate or unreasonable, Skinny reserves the right to request that you stop using the services and/or the Network in this manner and to contact you to discuss a more appropriate product / service for you. In the event of continued excessive, inappropriate or unreasonable use, Skinny reserves the right to terminate your use of Skinny Prepaid Services in accordance with the Skinny Customer Terms. If you use data, please note that mobile broadband is not intended or designed for prolonged intensive data downloads or uploads (including file sharing and long duration streaming videos). Fixed broadband services are much more suited to intensive data transfer applications.
Skinny Mobile Linked Account service allows Skinny customers to:
A Skinny customer who will be managing each account must first create a primary online account called the Parent account which will be used to manage their own Skinny mobile number.
The Parent account can then link up to 9 other Skinny Mobile numbers (Child accounts) in order to have full access to and manage each account via single online portal access.
Coupons can have a single or multiple use. For example one Customer is given a code to use or they can be used in a promotion for multiple Customers to use. Coupons can be for a % amount or for a $ amount. For example they can have a maximum % off the first $200 or $10 off an item bought in store. They can also be constrained to only be used on certain products or categories of products.