Skinny Flexi modem
Connect more devices at greater speeds with our fastest and most secure WiFi 6 modem.
Skinny Flexi modem features & support
High performance modem
2.2Ghz Quad-core processor with 1GB DDR3 and 1GB Flash memory to capably handle all of your devices' data traffic.
High performance WiFi
WiFi 6 technology gives you the fastest speeds to all your connected devices.
Need help?
If you're stuck using Skinny's Flexi modem and need support you can check out our troubleshooting and tips in the FAQ below.
Tech specs & FAQs
FEATURES
Quad-Stream AX3500 WiFi – up to 3500Mbps (1147 + 2400 Mbps)*
Next generation Wave 2 WiFi
Multi-User MIMO technology in 5GHz for more throughput with simultaneously streamed data for multiple devices
2.2GHz 4-core processor plus additional offload engines and dedicated routing accelerator
Beamforming+ for more reliable connections in 2.4GHz & 5GHz
Gigabit Internet capable over Ethernet**
WIFI SPEED
802.11n: up to 600Mbps
802.11ac: up to 1733Mbps
802.11ac (1024QAM): up to 2400Mbps
802.11ax 2.4Ghz: up to 1200Mbps
802.11ax 5GHz: up to 2400Mbps
WIFI COVERAGE
Up to 4,500 sq.ft.
WIFI TECHNOLOGY
OFDMA
Beamforming
MU-MIMO
1024-QAM high data rate
20/40/80 MHz bandwidth
WIFI BAND
Simultaneous dual band WiFi - 4x4 2.4Ghz + 4x4 5GHz
WIFI STANDARDS
IEEE® 802.11 b/g/n/ax 2.4GHz
IEEE® 802.11 a/n/ac/ax 5GHz
BEAMFORMING
Beamforming+ - Implicit & Explicit Beamforming for 2.4GHz & 5GHz bands boosts speed, reliability and range of WiFi Connections
LTE SUPPORT
LTE Category 12, capable of up to 600Mbps
4G LTE bands: 1, 3, 5, 7, 8, 28, 40, 41
PORTS
Two (2) external SMA type antenna ports (antenna not included), Four (4) 10/100/1000Mbps Gigabit Ethernet ports (1 WAN/LAN + 3 LAN), One(1) Phone(FXS), One (1) USB 2.0
MEMORY
1GB DDR3
1GB Flash
SECURITY
DMZ
Stateful Packet Inspection Firewall
WiFi Protected Access® (WPA2, AES and TKIP)
Intrusion Detection and Prevention (DoS, SYN Flood, Ping of Death, Fraggle, LAND, Teardrop, etc.)
Customisable Firewall Security Levels
PHYSICAL SPECIFICATIONS
Dimensions: 215x139.5x130.5mm
Weight: 1375g (device), 2165g (full package)
NUMBER OF ETHERNET PORTS
Four (4) 10/100/1000 Mbps Gigabit Ethernet ports (1 WAN & 3 LAN).
We've equipped some Skinny modems with remote testing capabilities. This technology tests the quality of our customers' internet connections. We'll use this data to gain a better understanding of how our customers’ internet connections are performing and the sorts of things we can do to give you better broadband services.
Is my connection being tested?
The tests are being rolled out for Skinny Flexi modems used by customers on Wireless Broadband plans. If you're a Wireless Broadband customer with one of these modems, you don't need to do anything. Once the software is installed, you won't notice anything different about your connection.
How do the tests work?
The tests check metrics relating to how your internet connection is performing. They measure things like, your connection’s download and upload speeds, latency, and whether your connection is dropping data.
Don't worry. The tests don't collect information about how you are using your internet connection or the websites, applications or platforms that you go on. These tests will only run when you’re not using your broadband connection.
What technology is being used to run these tests?
Skinny is using software from SamKnows to run the tests. SamKnows is a trusted global leader in speed testing and internet performance analysis, providing reliable data on internet connection metrics. They allow organisations like Skinny to make informed decisions on how to improve internet connectivity.
SamKnows software is already being used by the New Zealand Commerce Commission as part of the Measuring Broadband New Zealand programme.
Learn more about the Measuring Broadband New Zealand programme
The front of your Skinny Flexi modem has 6 indicator lights.
To the side of the Skinny Flexi modem there's a sticker containing the Broadband Number, Verification Code, and SIM Serial Number
At the back of the Skinny Flexi modem there is:
- Two antenna screw-in ports
- One WiFi push button
- One WPS push button
- One Factory Reset button
- One SIM Card compartment
- Three Ethernet ports
- One Fibre port
- One USB port
- One landline/phone port
- One Power ON/OFF push button
- One power port
Learn how you can set up and connect your modem on a Fibre or Wireless connection.
The Skinny Flexi modem package contains:
Skinny Flexi modem
Power supply
One blue cable
One yellow cable
Safety guide
How to set up your modem on Wireless Broadband:
Plug your modem into a power supply.
Wait while the modem connects to the network. This can take up to five minutes.
Check the colour of the 4G LTE LED indicator on the front of the modem. For the best performance, the light should be green.
If the LED indicator isn't green, move your modem closer to the window for a better signal.
Find out what the colours and behaviours of the different lights on your modem mean.
Note: If all the lights except the power light are slow flashing green, it means a firmware update is in progress. Don't turn off the power while the update is in progress.
Lights on the front of your modem
Power light
Status light
4G LTE light
WIFI/WPS light
Internet light
Lights on the back of your modem
Ethernet/Fibre light
This is because your modem is picking up that it's located in an area that provides little or no 4G signal.
You will need to place the modem in a different location to get signal. Try shifting the modem around your house, place the modem near a window to maximise signal strength.
Learn how to connect your devices to your Skinny Flexi Modem by WiFi or an Ethernet cable.
For wireless connections you'll need your WiFi password and know your SSID (the name of your wireless connection).
To ensure the protection of your WiFi network, your modem comes with a pre-configured password. Only devices that have connected using this password will have access to your WiFi network.
You can find the default password on the bottom of your modem.
(If you change your WiFi password and forget what it is, you can factory reset your modem to restore it to the default WiFi password).
Connect your devices to WiFi
Open your phone's WiFi menu.
Look for and select your WiFi network name (SSID) and select it.
Enter the WiFi password to connect.
You're now connected to your WiFi network. We recommend going to one of your favourite websites to check it's working.
Connect your devices using an ethernet cable
To give you the best speed, we recommend using the yellow ethernet cable included with your Skinny Flexi Modem. If you're using your own ethernet cable, check that it's CAT5e or above.
Connect one end of the ethernet cable to the modem's ethernet port.
Connect the other end of the cable to your device. Easy.
Learn how to change your WiFi network name and password on the Skinny Flexi modem.
- Open any web browser such as Chrome, Firefox, Edge.
- In the address bar, type 192.168.1.254 and press enter.
- Enter your modem login information. By default, the User name and Password will both be admin. This information is also located on the bottom of your modem.
- Click WLAN from the left hand side.
- In the WiFi Name field, enter your new WiFi network name and in the WiFi Password field, enter your new WiFi network password. Ensure your password is at least 8 characters.
- Click Save Settings. Your WiFi network name and password are now updated. Please note that you will need to connect using these new details, on all devices that have previously connected to your WiFi network.
First, locate the best WiFi channel for you
Changing channels can often reduce WiFi interference. This can be especially useful if you live in an apartment with a lot of WiFi networks nearby. To get an idea of which channels are already in use in your home or nearby, try the following mobile app:
1. Open any web browser such as Chrome, Firefox, Edge.
2. In the address bar, type 192.168.1.254 and press enter.
3. Enter your modem login information. By default, the Username and Password will both be admin. This information is also located on the bottom of your modem.
4. Click WLAN from the left-hand side.
5. Click WLAN 2.4GHz tab from the menu bar.
6. Update the WiFi channel in the Channel field by selecting a new channel from the dropdown menu.
7. Click Save Settings.
8. To adjust the 5GHz WiFi network channel, repeat steps 5 to 7 for WLAN 5GHz tab.
Your WiFi channel is now updated. We recommend trying it out for at least two hours before changing WiFi channels again.
Learn how to enable the WPS (WiFi Protected Setup) functionality on your Skinny Flexi Modem. WPS allows you to easily connect your wireless devices (computer, laptop, mobile phone etc.) to your modem without having to enter the WiFi password.
1. Open any web browser such as Chrome, Firefox, Edge
2. In the address bar, type 192.168.1.254 and press enter
3. Enter your modem login information. By default, the Username and Password will both be admin. This information is also located on the bottom of your modem.
4. Click WLAN from the left-hand side
5. Click WPS from the menu bar
6. Check Enable WLAN 2.4GHz and WLAN 5GHz
7. Click Save settings
8. Click Start PBC. WPS will now be enabled
9. On your mobile device, go to your WiFi settings and choose WPS PIN Entry (it’s possible that it might be listed under a similar name). Your mobile device will connect via WPS to your Skinny Flexi Modem.
10. WPS has now been enabled on your modem and your mobile device is successfully connected via WPS to your modem. Apple devices do not allow WPS connections to be made.
Learn how to restore your Skinny Flexi modem back to its factory default settings.
Factory reset using reset button
Follow these steps to factory reset your Skinny Flexi modem . Please note that by factory resetting your modem, any changes you've made to the modem settings will be restored back to default. This includes your WiFi network name and password.
- Power on your modem. Place a paper clip or pin into the hole on the back of the modem labeled Reset.
- Hold the paper clip or pin down for 10 to 15 seconds and release.
- The modem will reboot on its own. The power light will start flashing green to indicate that the factory reset is in progress.
Please note that factory resetting your modem does not reset the modem firmware to an earlier version. It will only change all settings back to factory default.
Factory reset using modem interface
- Open any web browser such as Chrome, Firefox, Edge
. - In the address bar, type 192.168.1.254 and press enter.
- Enter your modem login information. By default, the User name and Password will both be admin. This information is also located on the bottom of your modem.
- Click Adminstration from the left hand side.
- Click Restore/Save/Upload Setting.
- Click the Restore to Factory Defaults button.
- Click OK and then click OK again to confirm the factory restart of your modem.
- All data and settings saved on your modem will be reset to default and your modem will automatically reboot.
The warranty is for 24 months from the purchase date on the purchase order which you receive with the modem delivery.