Contact us

Need a hand? It's OK we're here to help.

If you need help with your fixed-line broadband service (i.e. ADSL, VDSL or Fibre) please visit our broadband help site.

Before getting in touch, please check out our Mobile FAQs or our Wireless 4G Broadband FAQs.

Customer care operating hours

Monday to Friday: 8:00am - 7:00pm

Saturday: 9:00am - 5:30pm

Sunday and public holidays: 9:00am - 5:30pm (support available via Chat or Facebook)