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Need a hand? It's OK we're here to help.

If you need help with your fixed-line broadband service (i.e. ADSL, VDSL or Fibre) please visit our broadband help site.

Before getting in touch, please check out our Mobile FAQs or our Wireless 4G Broadband FAQs.

You can also visit our Complaints page for more info about how to make a complaint and the Telecommunications Dispute Resolution Scheme.

Customer care operating hours

The quickest way to contact us is via Chat!

Monday to Friday: 8:00am - 7:00pm (you can either chat to us for support via our website or on Facebook during these hours)

Need to call our Care team?

You sure can! Our number is 0800 4 SKINNY (0800 475 4669). We are available Monday to Friday: 9:00am - 5:30pm.

When you have a day off, the Skinny Care team is still here for you!

Weekends and public holidays: 9:00am - 5:30pm (our support phone lines won't be open but our chat and Facebook is on weekends and public holidays, during these hours)

Chat now

Got a question?

Open up our Chat window to the lower right corner of your browser window (desktop) or just below your browser window (mobile) to message Gina. If Gina cannot figure out a solution for you she will connect you to one of Skinny's Care agents.

Our Gina chatbot is available 24/7.

Care agents are available at the hours and days listed above.

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