Cyber safety

Block process

If you wish to block a number from contacting you permanently, here are some steps for kicking off the process.

Skinny takes nuisance, unwanted calls and texts and mobile bullying very seriously!

If you are receiving unwanted texts and calls then you can start a “Skinny Block” process by following these steps.

Step 1:

Keep a record of the date, time and mobile number that has been contacting you, as we will need this information. 

Step 2:

For unwanted messages; make sure you do not respond to these and we will need at least four messages in the past 7 days.) – as this is key to moving onto the next stage of the process.

Step 3:

For unwanted calls; if you receive an unwanted call, do not engage in the call, if you do answer the call, the call needs to end within 1 minute of answering it. A minimum of four calls within the past 7 days is required) – as this is key to moving onto the next stage of the process.

Step 4:

Contact us with the information above so we can start this process for you.

You can also try these settings in your phone, which may block a number from texting or calling you.

Android

Settings > Call settings > Call blocking > Block list > Enter number and number will be blocked. Alternatively you can use the Skinny Block Process listed above.

iPhone

Settings > Phone > blocked > Enter number and number will be blocked. Alternatively you can use the Skinny Block Process listed above.

Feature phone

No device option to block. The Skinny Block Process listed above is the best way to get around stopping these unwanted calls or texts.

If you have a smartphone, you can download Apps from the App Store in iTunes or Google Play. Although we cannot recommend a particular App, you can search for ‘Block calls and texts’, which will bring up some Apps for you to try.