If you wish to block a number from contacting you permanently, here are some steps for kicking off the process.
Skinny takes nuisance, unwanted calls and texts and mobile bullying very seriously!
If you are receiving unwanted texts and calls then you can start a “Skinny Block” process by following these steps.
Keep a record of the date, time and mobile number that has been contacting you, as we will need this information.
For unwanted messages; make sure you do not respond to these (if you’ve received at least four consecutive messages) – as this is key to moving onto the next stage of the process.
For unwanted calls; if you receive an unwanted call, make sure you end it within 1 minute of answering, do not engage in the call (if you’ve received at least four consecutive calls) – as this is key to moving onto the next stage of the process.
Contact our call center during working hours, Monday-Friday (8am-7pm Saturday-Sunday (9am-5pm) on 0800 475 4669 and report the number to one of our staff members.
You can also try these settings in your phone, which may block a number from texting or calling you.
Android > Settings > Call settings > Call blocking > Block list > Enter number and number will be blocked. Alternatively you can use the Skinny Block Process listed above.
iPhone > Settings > Phone > blocked > Enter number and number will be blocked. Alternatively you can use the Skinny Block Process listed above.
Feature phone > No device option to block. The Skinny Block Process listed above is the best way to get around stopping these unwanted calls or texts.
If you have a smartphone, you can download Apps from the App Store in iTunes or Google Play. Although we cannot recommend a particular App, you can search for ‘Block calls and texts’, which will bring up some Apps for you to try.