Mobile help
Quick links
Skinny's network coverage
We're stoked to say that Skinny Mobile is powered by Spark's world-class 3G/4G/5G network providing service to 98% of places where kiwis work and live. Therefore, anywhere you can find Spark reception, Skinny Mobile will be there too!
To find the exact locations, you can check out this coverage map HERE!
For everything 5G related, click HERE!
How can you tell if you're using 4G or 3G data networks?
Your device will seamlessly switch between 4G and 3G as you move between coverage areas.
4G or LTE or will display on the top of your screen when you're connected to the 4G network.
H will display when you're connected to the 3G network.
4G is a data network so all voice calls are made on 3G.
When answering a call or moving out of 4G coverage your device will use 3G. Before switching back to 4G, you'll remain in 3G until your device becomes idle (applications stop running in the background). Therefore the switch can take a couple of minutes.