Mobile help

Some dual SIM phones are compatible with Skinny, however, we cannot guarantee a complete service when two SIM cards are being used in the device. When a second SIM is introduced in a device, this may disrupt the signal required by the Skinny SIM, and result in customers losing communication service.

Here are some things to consider when it comes to using a Dual SIM phone:

• Dual sim phones may automatically put the Skinny SIM into a 'use 2G only' mode, however, Skinny SIM cards require 3G connection or higher in order to work. You will need to alter this setting if this is the case.
• If you are using two SIM cards, the frequency receivers within the device may overload, and this creates issues with connecting to the Skinny network.
  If you want to use two different SIM cards, the Skinny SIM will need to be in SIM Slot 1, and both SIM cards will need to be set to different frequencies (for example, setting SIM Slot 1 as 4G only & SIM Slot 2 as 3G only). Please note that two active SIM cards cannot share the same frequency.

Can I try any troubleshooting steps?

• Check whether the phone is 850/2100MHz compatible. This detail can be found on device packages or published on the phone manufacturer's website.
• Are you within coverage? Check here to find out!
• Take out all other SIM cards in your device.
• Place the Skinny SIM in SIM Slot 1.
• Turn on 3G/4G for SIM Slot 1.
• Turn off all data/3G/4G services for all other SIM slots.

If the device still has no connection, test the SIM in a compatible device to ensure that the SIM works.