Mobile help

- Return the device for a full refund if the device is new, the box for the device is unopened and undamaged, with all external wrapping and seals intact and in perfect condition.  You must request to return the device within 30 days of the date on the packing slip that you receive with the device.  

- To return the device, log into your Skinny account online and go to the "Phone, SIM & Number" section.  Go to "Send your device back" and select "I've changed my mind", then fill in the form.  Once you have submitted the form, your computer will automatically download a summary.  You will need to print this out and place it in a courier bag (which you will need to purchase) with your device so that we can identify it.  If you do not have a printer, please attach a note with your reference number to your device.  You will need to send the courier bag to Telegistics Repair, 117 Carbine Road, Mt Wellington 1060, Auckland.