Other help

Mobile and modem returns or repairs

This is how it works... 

If you bought your phone from a retail store, you’ll need to take it back to the store you bought it from and they'll take care of it for you.

However, if you bought your phone or modem from skinny.co.nz - that's us, so you can return it by logging into your dashboard and completing the 'Returns & Repairs' form (found under the 'Help' tab).

Heads up - an initial fee will be held on your debit or credit card while the assessment is being carried out. For modems and the majority of devices, this will be $55, however once you type in the phone details, the exact fee will be populated for you. Don't worry, you won't be charged this fee if the problem is covered under the warranty. If the repair isn't covered under the warranty, there will be a cost, and you'll be contacted to chat about your options.

Get started now by logging into your dashboard and fill out the form.