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What does the connection process for Skinny Unlimited (ADSL or VDSL) involve?

When you sign up for Skinny Unlimited Broadband, we’ll hook your place up with the fastest type of connection available at the address. Fibre is the fastest, but if you can’t get Fibre at your address, we’ll connect you up on either ADSL or VDSL, whichever is the fastest available to you.

ADSL and VDSL are provided through the Chorus network and the existing jack points at your address. All you need to do to get connected is hook up the Skinny Unlimited modem that we’ll send you to one of the jack points at your place, and as soon as the line is live you’ll be up and running!

After you’ve signed up with us we’ll process your order and send out your Skinny Unlimited HG659 modem. We’ll confirm the track and trace info via email. Once we have confirmation on when your line will be hooked up we’ll let you know, also in an email. It generally takes between 5 and 7 working days for a DSL line to be connected, but this can vary depending on local technician availability.

On the day your connection is due to go live make sure you leave your modem hooked up to a jackpoint and turned on. This way after the tech connects the line they’ll be able to see the modem connecting, as will we when we get a notification that the order has completed.

It’s also a good idea to keep your phone with you and turned on in case the technician needs to contact you on the connection day.

Once we’ve had confirmation from Chorus that the order has completed we’ll let you know via email.

If you have any queries on your connection during the process you can either reply to one of our emails or chat to us below. 

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