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What happens if I move house?

Moving to a plush new pad? Let us know so we can move your Skinny Unlimited Broadband connection. We’ll have you up and running again in no time. The more notice of the moving date you can give us the better. For a move of house, we require 7-10 days notice and need the person moving house to contact us. It's free once per 6 months and any more than that is $50 as a connection fee.

If the only plan available at your new place is Fibre, it can take a while to get this installed, so the sooner we know this the better. We can arrange a temporary ADSL connection for you at the new place while we wait for Fibre to be installed but again the sooner we know the less downtime you will experience. We want to keep this to an absolute minimum, so follow the steps below as soon as you know your moving information and we will get the ball rolling for you.

Step 1:

Contact our helpful support team by chatting to us below and let them know what you want to change something

Step 2:

As soon as they have double-checked you are the account holder, they will organise for the changes to be made.

You can sit back and relax while we take care of it for you. Our team will be back in touch within 48 hours to give you an update on the date that this will happen as well as the next steps.

On the off-chance you aren’t able to get Unlimited at the new property - we usually determine the outcome on a case by case basis. Since copper is offered in most properties, it's not often we aren't able to provide a connection. We do have Wireless as an option if Skinny Unlimited is unavailable

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