Retired terms and conditions

2023 Terms and Conditions

2020 Terms and Conditions

2019 Terms and Conditions

2018 Terms and Conditions

Back to Skinny terms and conditions

Below are our retired terms and conditions. These are terms for past promotions, offers and general legal stuff. Our lawyers tell us we need to keep these.

To find the ones you're looking for, choose a year on the left.

Latest updates

We've updated our ADSL, VDSL and Fibre Broadband terms and conditions (as of 16 March 2023).

What's changed is the early termination fee you'll pay if you leave while you're still in a 12 month fixed term:

The fee is $249 if you leave within months 0 - 6 after connecting your plan (was $199)
Or $124 if you leave within months 7 - 12 after connecting your plan (was $99)

That's all folks.

Retired terms 2023

Offer Summary/Plan terms - ADSL Broadband

These terms applied between 14 July 2022 and 15 March 2023.

Service Overview

Service description:

This standalone plan provides a data connection to the internet delivered over a Copper ADSL connection..

Availability: This is not available in all areas. Occasionally factors like the distance of our equipment from a particular site or address mean we are unable to deliver this plan. Use our address checker to see what is available to you.

Service Charge: $73 per month – Unlimited data allowance.

Additional data charges: None.

Set up charge: No pesky term: A $99 Skinny Smart Modem will need to be purchased and a $49 Connection Fee (to cover administrative costs) will apply.

12 month fixed term: No Modem or Connection Fee.

There is a $10 Shipping and Handling Fee.

See ‘Other Charges” for additional setup charges that may apply.

Other charges: In some cases, additional wiring costs apply (e.g. you have a new home without wiring or an old home with old wiring). The standard wiring charge is $199. If non-standard wiring is required, this wiring charge may be higher. If line installation is required at a new address, additional charges will apply which will be discussed prior to installation.

Broadband performance

Broadband performance can be affected by many factors and the broadband speeds you experience could be different. Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home Wi-Fi setup can impact the speeds experienced. For more about this visit our FAQs.

See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies.

Access type: Copper ADSL. For more information about the different access types visit www.tcf.org.nz/broadband

For an estimate of the DSL speed at your premise visit https://www.skinny.co.nz/broadband/

Other Information

Minimum contract period:

No pesky term: 1 month.

12 month fixed term: 12 months.

Early termination fee: 

No pesky term: No fee.

12 month fixed term: Early termination charge applies if you leave or move from one broadband technology to another (e.g. wireless to fibre) before the end of the term. The fee will be charged directly to your credit card. The fee is $199 if you leave within months 0 - 6 after connecting your plan or $99 if you leave within the months 7 - 12 after connecting your plan.

Notice period: If you end your plan at any time before your next monthly billing due date you will need to give us at least 24 hours’ notice of the end date. You will be responsible for any charges incurred prior to that billing date and any early termination or plan transfers fees outlined. If ‘12 month fixed term option’ chosen then at the end of your 12 month contract period, you will automatically be transferred to the ‘No pesky term’ month to month plan at the price current as at the end of the contract.

Other requirements: None.

Traffic management: We may need to suspend your use this plan without warning if our services and systems require urgent maintenance, upgrading, or protection, to manage network traffic or access to network services (for example, to manage peer to peer traffic types), to improve functionality and attributes of Skinny broadband services, or where it is reasonably necessary for us to do so. See clause 5.7 of our General Terms for more details.

Service restrictions: We have some service restrictions which may impact you. See clauses 5.7 - 5.12 of our General Terms for more details.

Fair use: We do not have a Fair Use policy for this plan but may do so in the future.

Effects on other services: 

Your broadband service requires mains power to operate. If power is not available (e.g. during an outage), your service may stop working.

This service does not come with a phone line. This means that services that use a landline phone line, such as voice services, medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs do not work with this plan.

Complaints: You can find out more about making a complaint to Skinny.

Disputes: Skinny is a member of the Telecommunication Dispute Resolution scheme www.tdr.org.nz.

Prices quotes are inclusive of GST.

Other legal terms and conditions for this plan can be found at https://www.skinny.co.nz/skinny-terms/

Offer Summary/Plan terms - VDSL Broadband

These terms applied between 14 July 2022 and 15 March 2023.

Service Overview

Service description: This standalone plan provides a data connection to the internet delivered over a Copper VDSL connection.

Availability: This is not available in all areas. Occasionally factors like the distance of our equipment from a particular site or address mean we are unable to deliver this plan. Use our address checker to see what is available to you.

Service Charge: $73 per month – Unlimited data allowance.

Additional data charges: None.

Set up charge: 

No pesky term: A $99 Skinny Smart Modem will need to be purchased and a $49 Connection Fee (to cover administrative costs) will apply.

12 month fixed term: No Modem or Connection Fee.

There is a $10 Shipping and Handling Fee.

See ‘Other Charges” for additional setup charges that may apply.

Other charges: In some cases, additional wiring costs apply (e.g. you have a new home without wiring or an old home with old wiring). The standard wiring charge is $199. If non-standard wiring is required, this wiring charge may be higher. If line installation is required at a new address, additional charges will apply which will be discussed prior to installation. 

Broadband performance

See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies.

Access type: Copper VDSL. For more information about the different access types visit www.tcf.org.nz/broadband.

For an estimate of the DSL speed at your premise visit skinny.co.nz/broadband/

Other Information

Minimum contract period: 

No pesky term: 1 month.

12 month fixed term: 12 months.

Early termination fee: 

No pesky term: No fee

Notice period: If you end your plan at any time before your next monthly billing due date you will need to give us at least 24 hours’ notice of the end date. You will be responsible for any charges incurred prior to that billing date and any early termination or plan transfers fees outlined. If ’12 month fixed term option’ chosen then at the end of your 12 month contract period, you will automatically be transferred to the ‘No pesky term’ month to month plan at the price current as at the end of the contract.

Other requirements: None.

Traffic management: We may need to suspend your use of this plan without warning if our services and systems require urgent maintenance, upgrading, or protection, to manage network traffic or access to network services (for example, to manage peer to peer traffic types), to improve functionality and attributes of Skinny broadband services, or where it is reasonably necessary for us to do so. See clause 5.7 of our General Terms for more details.

Service restrictions: We have some service restrictions which may impact you. See clauses 5.7 - 5.12 of our General Terms for more details.

Fair use: We do not have a Fair Use policy for this plan but may do so in the future.

Effects on other services: 

Your broadband service requires mains power to operate. If power is not available (e.g. during an outage), your service may stop working.

Complaints: You can find out more about making a complaint to Skinny.

Disputes: Skinny is a member of the Telecommunication Dispute Resolution scheme www.tdr.org.nz

Prices quotes are inclusive of GST.

Other legal terms and conditions for this plan can be found at https://www.skinny.co.nz/skinny-terms/

Offer Summary/Plan Terms - Fibre Broadband

These terms applied between 14 July 2022 and 15 March 2023.

Service Overview

Service description: This standalone plan provides a data connection to the internet delivered over a Fibre connection.

Availability: This is not available in all areas. Occasionally factors like the distance of our equipment from a particular site or address mean we are unable to deliver this plan. Use our address checker to see what is available to you.

Service Charge:

· $78 per month – Unlimited data allowance on Fibre300

· $98 per month – Unlimited data allowance on FibreMax

Additional data charges: None.

Set up charge: 

No pesky term: A $99 Skinny Smart Modem will need to be purchased and a $49 Connection Fee (to cover administrative costs) will apply.

12 month fixed term: No Modem or Connection Fee.

There is a $10 Shipping and Handling Fee.

See ‘Other Charges” for additional setup charges that may apply.

Other charges: Non-standard installation charges (including for properties that are 200 or more metres away from the road), incur additional charges. A price can be provided following assessment. There can also be a $199 charge if you wish to move an ONT to another property. This may be higher in some cases.

Broadband performance

See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies.

Access type: Fibre. For more information about the different access types visit www.tcf.org.nz/broadband.

Other Information

Minimum contract period: 

No pesky term: 1 month.

12 month fixed term: 12 months.

Early termination fee:

No pesky term: No fee.

Notice period: If you end your plan at any time before your next monthly billing due date you will need to give us at least 24 hours’ notice of the end date. You will be responsible for any charges incurred prior to that billing date and any early termination or plan transfers fees outlined. If ’12 month fixed term’ option chosen then at the end of your 12 month contract period, you will automatically be transferred to the ‘No pesky term’ month to month plan at the price current as at the end of the contract.

Other requirements: None.

Service restrictions: We have some service restrictions which may impact you. See clauses 5.7 - 5.12 of our General Terms for more details.

Fair use: We do not have a Fair Use policy for this plan but may do so in the future.

Effects on other services: 

Your broadband service requires mains power to operate. If power is not available (e.g. during an outage), your service may stop working.

Complaints: You can find out more about making a complaint to Skinny.

Disputes: Skinny is a member of the Telecommunication Dispute Resolution scheme www.tdr.org.nz

Prices quotes are inclusive of GST.

Other legal terms and conditions for this plan can be found at https://www.skinny.co.nz/skinny-terms/

Retired terms 2020

Service terms

These Terms apply to customers who sign up to Skinny services. If you’ve signed up to Skinny services and subscribed to your Prepaid Plan these terms will apply to you as long as you keep renewing your Prepaid Plan.

1. Our agreement

If you have a Skinny Prepaid connection that operates on our Network then you are a Skinny customer and you need to read these Customer Terms and the Services Terms (below) (together, the Skinny Prepaid Agreement or agreement) which together govern our contractual relationship with you for the provision of Skinny Prepaid Services on our Network.
This agreement applies from 6 May 2020, and replaces the earlier 29 May 2019 version.
Depending on what Skinny Prepaid Services you choose to use of ours, you will also be bound by the specific terms and conditions published on the Skinny Website relating to your Prepaid Plan and any specific terms and conditions relating to the Services you use, like mobile data services. For example, the Endless Mobile Plan Terms set out below. If there is any conflict or inconsistency between:
(a) the terms and conditions set out in this agreement; and
(b) the terms and conditions relating to your Prepaid Plan or the specific terms and conditions relating to the Services you use, then the terms and conditions relating to your Prepaid Plan or the specific terms and conditions relating to the Services you use will prevail over the terms and conditions of this agreement.
From time to time, we may need to make changes to this agreement, the Services and/or Charges, and any such changes will be made and notified to you in accordance with clause 13 below. The latest version of this Agreement will always be published on our website.

2. Interpretation

This agreement contains various words and expressions that have defined meanings. These defined words and expressions have the meanings set out below:

"Additional Services" means optional services offered by us in connection with the Skinny Prepaid Services (such as data, SMS, Roaming, and Video Calling) which may incur a fixed recurring Charge and/or other standard or casual Charges. You can find more information about these services, including which ones are available to you and the Charges for using them, on the Skinny Website. “Charges" means charges for access to and use of the Services.

"Content" means information, images and sounds, communications, software, application or any other material made available through the Services and includes wireless data and internet content.

"LMNP Terms" means the Terms for Local and Mobile Number Portability in New Zealand, as amended from time to time.

"Mobile Device" means the mobile phone or other telecommunications device (which incorporates a SIM) which is compatible with and operates on our Network and is used by you to access the Services.

"Mobile Service Provider" means a provider of mobile telecommunication services.

"MMS" means the multimedia messaging service, which allows you to send messages that include multimedia content such as images, audio and video.

"Network" means the telecommunications system owned by us and/or any of any Related Company which we use to provide the Services to you and other customers, including our WCDMA network.

"PIN" means a personal identification number which is necessary for protection from non-sanctioned access to your SIM.

"Port" or "Porting" means the process of transferring your mobile phone number from one Mobile Service Provider to another Mobile Service Provider.

"Prepaid Plan" or “Plan” means the relevant Skinny Prepaid Service pricing plan you choose from time to time.

"PUK1 Code" means a personal unblocking key code which can unblock your SIM.

"Roaming" means an Additional Service that allows you to use your Mobile Device in countries other than New Zealand.

"Services" means the mobile telecommunication services offered by us to you under this agreement, including the Additional Services, and anything else we do or provide in connection with those mobile telecommunication services, which may or may not incur a Charge.

"SIM" means any subscriber identity module (SIM) that we may have provided to you which enables you, when used with a Mobile Device, to access the Services on our Network.

“SMS” means a short message service, which is a form of text messaging on Mobile Devices.

"Related Company" means Spark New Zealand Trading Limited or any company which is a direct or indirect subsidiary of Spark New Zealand Trading Limited, or who would otherwise be deemed to be a related company of Spark New Zealand Trading Limited in accordance with section 2 of the Companies Act 1993;

"Skinny Customer Services" means Skinny Customer Services, which is contactable on 0800 475 4669 (0800 4SKINNY), or on 204 from your Skinny Mobile Device, or by using such other contact details which are updated by us on the Skinny Website.
Skinny Mobile Menu means the menu that is accessed by dialing *888# on your Skinny Mobile Device.

"Skinny Prepaid Account" means the account which records details of the amount of credits you have available from time to time.
"Skinny Prepaid Services" means voice, SMS, data and any other Services provided by us where you pay the Charges in advance by purchasing credit before using the Services.

"Skinny Website" means our website at www.Skinny.co.nz or such other website that we notify you of from time to time.
"we", "our" or "us" means Skinny, a division of Spark New Zealand Trading Limited, trading under the brand Skinny.
"you" or "your" means the customer who is party to this agreement.

3. Commencement of agreement

This agreement starts when you are first allocated a Skinny mobile phone number to use with your Skinny Prepaid Account or when you first credit your Skinny Prepaid Account or when you first use the Services, whichever happens first.

4. Provision of Services

Skinny Prepaid Services allow you to make and receive most local, national and international calls (when within our Network coverage area) using a Mobile Device, and access a range of other Services. You will need a Skinny SIM and a compatible Mobile Device to be able to connect to our Network and use the Services
We will try our best to provide quality Services to you at all times and with reasonable care and skill. Because of the nature of mobile telecommunications, at times our ability to do so will be affected by factors outside of our control including, but not limited to, geographic conditions and physical obstructions, weather conditions, the number of people trying to use our Network at the same time or faults in our Network or other networks used by us to provide the Services to you and our Services’ reliance on systems and other services that we do not own or control. We therefore cannot promise or guarantee that our Service will be continuous or fault-free or available at a particular location.
The quality, speed and coverage of the Services also depends partly on your Mobile Device, partly on our Network and partly on other telecommunications networks
The Services may also be unavailable at times due to maintenance, repairs, upgrades or modifications to our Network or other networks used by us to provide the Services to you. Where it is within our control, we will try to keep such unavailability to a minimum
You will be charged for each MMS message that is sent from your Mobile Device (e.g. the 'send' button is pressed and the mobile indicates the MMS is sent). MMS messages will be charged at Skinny's standard MMS rate per message to NZ mobile networks. Our MMS service is not available or suitable for use while roaming or for sending to international networks from your Skinny Mobile Device within NZ. The maximum file size of an MMS message is 600KB. If you attempt to send an MMS message over 600KB and/or if the message takes longer than 60 seconds to send, the message may be rejected (not delivered). Mobile Devices and/or our MMS system may automatically reduce the size and/or quality of an MMS message to fit within the maximum message size. It is your responsibility to check the size of an MMS message before you attempt to send it. MMS messages may be scaled by our MMS system to suit the receiving device's specifications, such as screen size and screen resolution. We cannot guarantee that any SMS and MMS messages you attempt to send will be successfully delivered or received.
Roaming relies on the use of overseas telecommunication networks which we do not control and therefore we cannot guarantee the quality of any Roaming services. Some services, such as video calling and data, may not be available while Roaming. The use by you of overseas telecommunication networks will be subject to our available roaming destinations and the terms and conditions of the relevant network operator. Those terms and conditions will apply in addition to the terms and conditions contained in this agreement.
You agree to:
• comply with all your obligations in this agreement;
• provide us with all information we reasonably request in connection with this agreement and make sure that all information you give to us or to any third party retailer is accurate and complete;
• keep confidential, and do not disclose to any other person, any PIN or other access code feature used by, or allocated to, you in connection with the Services;
• not use your Mobile Device or the Services in a way that is abusive or offensive or for an illegal or fraudulent purpose;
• not use your Mobile Device or the Services in a way that interferes with any other person's use or enjoyment of the Services;
• not use your Mobile Device or the Services to spam, mail bomb, publish any offensive or unlawful material, harvest information about others, create a false identity, access or upload any Content which breaches a third party right, or any other similar activity;
• use our Services for personal use only and in accordance with clause below;
• use only Mobile Devices and accessories approved for use with our Network and which comply with all relevant legislation and regulations (for example, those that you have purchased from us or our authorised retailers;
• not connect a SIM you have obtained from us to any other telecommunications network, other than as is permitted by the Services we provide for example when you use our roaming services;
• follow the instructions and guidelines we give you about the use of the Services and your Mobile Device;
• not do anything or introduce anything (including any virus) that may damage or harm our Network or equipment or any third party's network or equipment
• authorise us to conduct a credit check on you from time to time when we consider, acting reasonably and in good faith, that it is appropriate;
• not sell or otherwise make the Services available to others or commercially exploit the Services or any Content in any way This prohibited usage includes (but is not limited to) re-supplying Services, provision of call centre services, telemarketing, bulk messaging, application-to-person communications, machine to machine communications (including by using your SIM card in any other device), provision of cellular trunking units (or CTUs) or any other activity Skinny reasonably considers to be non-personal usage;
• never interfere with any part of our Network unless you have been authorised in writing by us to do so;
• authorise us or a person approved by us to remotely access your Mobile Device in order to perform any tasks that are reasonably necessary to protect you or our other customers and their use of the Services, and to maintain, alter or protect the integrity or performance of our Network or our Services or where we have been directed to do so by law;
• comply with the terms of any loan agreement you agree with us relating to any Mobile Device or other equipment you rent from us or that is loaned to you, and return it to us in the same condition you received it, or pay us the replacement costs of such;
• that you may not transfer any benefit or obligation of this agreement it to any other person, and
• indemnify us and any Related Company against any legal action taken, or losses or costs we or any Related Company incur, in connection with your use of your Mobile Device and the Services in breach of this Agreement. The indemnity in this clause shall extend to our officers, employees, contractors and agents and those of any other Related Company.
• You agree to make sure everyone who uses your Mobile Device or SIM complies with the obligations and responsibilities set out in clause 4.7 above. You can take steps to prevent unauthorized use of your Services (for example by using passwords, PIN numbers and other security measures to control who gains access to and uses your Mobile Device and Services).
• Our Services are for personal use only, which means that they are for an individual person to use for reasonable personal and private use only. Any use of our Services for business use, or for large organisations or groups, is not personal use and is prohibited.
• Prohibited Usage: From time to time, we may monitor usage patterns. If your usage of our Services (a) is inconsistent with either normal usage patterns and/or the types of uses and purposes for which we communicate that the Services are to be used for, and/or (b) includes activities such as auto-dialling, continuously call (or text)-forwarding, bulk texting by machines, automated texting, tele-marketing, call centres, and use of cellular trunking units (CTUs), then we may contact you to advise you that your usage is Prohibited. We may then request that you stop or alter your usage accordingly. If your Prohibited Usage continues after receipt of a request to stop or alter the nature of such usage, we may without further notice, suspend, modify or restrict your use of the Services and/or withdraw your access to the Services.
• We may publish on the Skinny Website additional terms, requirements and/or policies relating to fair use that apply to some or all of the Services which will provide further rules and details around how such Services can be used. We will do this to help us prevent spamming, bullying or fraud and to ensure that excessive use of such Services does not prevent our customers from enjoying such Services (for example, by affecting our Network or a specific cell tower).
• You agree that using the Services does not give you any rights in any part of our Network.

5. Mobile phone numbers

Unless you Port a mobile phone number to us, we will allocate a mobile phone number to you for use with your Mobile Device or SIM on our Network. The mobile phone number does not belong to you and you may not sell or otherwise transfer it. Any disputes regarding the allocation of mobile phone numbers will be determined by us, acting reasonably and in good faith and taking particular facts of each case into consideration, and our decision will be final.
In exceptional circumstances, we may be required to change the mobile phone number you use with your Mobile Device or SIM. Where we are required to change your allocated mobile phone number we will try and give you notice of this change.
If you wish to Port your allocated mobile phone number to another Mobile Service Provider:
• you will need to contact that other Mobile Service Provider;
• you will be responsible for taking all necessary steps to Port the mobile phone number, other than our obligations under the LMNP Terms; and
• you will be responsible for all costs associated with Porting the mobile phone number (for example, the cost of a new SIM that is compatible with that other Mobile Service Provider, or any outstanding charges that you owe us).
• If you have not Ported the mobile phone number allocated to you prior to either the termination of this agreement, your Skinny Prepaid Account being deactivated or your access to the Services being disconnected, we may reallocate that number to another customer
• If you do not use your allocated Skinny Mobile number (for example, you may use the number you ported from another mobile provider instead), Skinny may make the original Skinny allocated mobile number available for future allocation to another person.

6. Wireless data and content

If the Services provide links to third party sites and/or Content, we are not responsible for such links, sites or for the Content on any such sites. We have included these links for convenience only and this inclusion is in no way an endorsement of the applicable site or third party
If the Services allow you to access Content that originates from you or third parties, we may monitor any Content made available by you or any third party in order to maintain the integrity or performance of our Network and/or our Services and, acting reasonably and in good faith, remove any Content we consider to be inappropriate or in breach of any law or third party right. Where we remove any Content in accordance with this clause we will notify you that we have done so and provide you with a reason.
Without limiting your rights under the Consumer Guarantees Act 1993, we are not responsible for:
• ensuring that any Content you access or make available through using the Services will be private or secure or free from viruses or other harmful things;
• any transactions you enter into, any dealings between you and any advertisers or third parties, or your participation in any promotions through use of the Services;
• any inaccuracies in any Content you obtain from the Services or any loss or damage arising from the use of, or reliance on, such Content;
• any corruption or loss of Content stored on, or transmitted over, our Network;
• any delay in your receipt of Content you select for transmission to your Mobile Device; or
• fixing any faults in your Mobile Device or SIM as a result of you accessing Content

Unwanted programs or Content may be downloaded from the internet without your knowledge, which may give unauthorised persons access to your Mobile Device. You are responsible for ensuring that your Mobile Device has appropriate protections against such unauthorized access and we are not responsible for any such unauthorised access or any damage or loss suffered as a result.

7. Mobile phone and SIM

Any SIM we supply to you remains our property and must be returned to us if this agreement ends. It is your responsibility to keep any SIM we supply to you in a good condition
You must keep your Mobile Device and the SIM secure at all times. We recommend, in order to prevent unauthorised use of your Mobile Device and Services, that you use a PIN and other access code features provided with your Mobile Device and SIM to ensure that only you are able to access and use the Services. You must keep all such PINs and access codes confidential at all times. While we will use security screening and authentication checks where available, we may assume that any request or instruction we receive is authorised by you if it is made from your Mobile Device
If a PIN is entered incorrectly three times in a row, the SIM will automatically block, and it will not be possible to use it unless it is unblocked. To unblock the SIM, you will need a PUK1 Code, which you can obtain from your SIM packaging or via the Dashboard section on the Skinny Website, or by calling Skinny Customer Services who can talk you through it. Take care when entering the PUK1 Code because if you continue to block your SIM by incorrectly entering the PUK1 Code the SIM will be rendered useless after 10 attempts and you will lose names, numbers and other information stored on it. Because of the nature of the SIM technology we will not be able to get this information back for you. You will then need to purchase a new SIM which comes with a new PUK1 Code, if you wish to continue using the Services
If you suspect your Mobile Device or SIM supplied to you is lost or stolen you must immediately block your SIM via the Manage SIM page on the Dashboard section of the Skinny Website, or by calling Skinny Customer Services who can talk you through it. This will stop usage Charges to your account. You will remain liable for all Charges incurred in relation to the use of your Mobile Device or the SIM up to the time you inform us that your Mobile Device or SIM is lost or stolen and we have activated a block on your Mobile Device, whether the Charges have been incurred by you or someone else. We recommend you take steps to prevent unauthorized use of your Services (for example by using passwords, PIN numbers and other security measures to control who gains access to and uses your Mobile Device and Services). If your Mobile Device is lost, stolen, damaged or destroyed, we will have no obligation to make a refund to you for the credit left on your Skinny Prepaid Account and you will need to purchase a new Mobile Device and/or SIM if you wish to continue using the Services
If equipment, including your Mobile Device and SIM, supplied to you by someone else does not work properly, you need to contact the relevant equipment supplier or manufacturer, rather than us, about the problem. We are in no way responsible if this equipment supplied by someone other than us is damaged as a result of the unauthorised use on our Network, or if it does not work on our Network. We are under no obligation to take any action so you can access the Services using this equipment
Any responsibilities we may have for a Mobile Device or other equipment that you buy directly from us will be covered by a separate warranty or sales agreement for that Mobile Device or other equipment
You must pay the purchase price of any Mobile Device or other equipment you buy from us. We will continue to own the Mobile Device or other equipment until you have paid for it in full. The Mobile Device or other equipment will be at your risk from the time it is received by you
If you have a Mobile Device that is SIM locked to our Network (a Skinny SIM Locked Mobile Device), it is to be used exclusively on our Network and must not be unofficially unlocked, interfered with, or disassembled without our prior written approval. A Skinny SIM Locked Mobile Device may only be unlocked by obtaining the manufacturers unlock code from the Skinny website, or by calling Skinny Customer Services who can talk you through how to do it.

An unlock fee applies if network locking is removed from any Skinny SIM Locked Mobile Device within the first nine months of being used on our Network (e.g. from the first time the Skinny SIM Locked Mobile Device is turned on and connects to our Network). The unlock fee is usually $30 (including GST), unless otherwise stated. There is a limited number of times an unlock code can be entered and attempted in a Skinny SIM Locked Mobile Device, so care must be taken to ensure the unlock code is entered correctly and in accordance with our authorised unlocking process.

Any attempts by any person to unlock a Skinny SIM Locked Mobile Device without using our authorised unlocking process will render any applicable warranty associated with that Mobile Device void and may cause technical issues and damage to the Mobile Device or Services for which we will not be responsible or liable. To unlock your Skinny SIM Locked Mobile Device, visit the Skinny Website or call Skinny Customer Services on 0800 4SKINNY who can talk you through it.

8. Charges and your account

In order to use the Services, you will need to have a Skinny Prepaid Account which is in credit, or have included quota remaining on an active Prepaid Plan. As Charges are incurred they will be deducted from the credit balance of your Skinny Prepaid Account. You can add additional credit to your Skinny Prepaid Account by; buying and redeeming a Skinny Prepaid Service card or voucher, by making a payment from your Visa or MasterCard credit or debit cards, setting up an auto-top-up on your Skinny Prepaid Account, setting up ‘Set and Forget’ Prepaid Plan payments on your Skinny Prepaid Account, or by using one of the other means of payment accepted by us from time to time. For more information on how to top up your Skinny Prepaid Account please refer to the Skinny Website or contact Skinny Customer Services. No bill will be sent to you in relation to your use of Skinny Prepaid Services, however you can check your account balance and activity of your Skinny Prepaid Account in a number of ways, i.e. using the Skinny App, the Dashboard, the Skinny Mobile Menu, or by calling Customer Services. To contact Skinny, please phone 0800 4754669 (08004SKINNY). Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.
Each Skinny Prepaid Service card or voucher has an expiry date printed on it and cannot be used after that date. We will not give refunds for any cards or vouchers not used by their expiry date. If you have a Skinny Prepaid Service card or voucher which has not reached its expiry date and appears to be faulty, contact Skinny Customer Services.
The Charges for calls made from your Mobile Device are set out in your Prepaid Plan. Generally, there is a minimum one minute charge for each call and calls are charged by the minute.
Skinny's standard data rates apply when you do not have a current Skinny Prepaid Plan, or Data Add-On that has remaining data included. Data on standard data rates is billed at 5c per 256KB block. You will be charged this 5c at the beginning of each new 256KB block in a single data usage session. A data usage session ends when either (i) a device is turned off, (ii) a device is detached/disconnected from the mobile network e.g. if you travel out of network range, you will be disconnected and when back in range automatically reconnected, which will result in a new session and an initial 5c charge, (iii) after a session has been running for 24 hours it will automatically end and re-start a new session which will result in an initial 5c charge.
Skinny’s data usage rates for Endless data is calculated based on usage billed in 256KB blocks, rounded up, at the earlier of (i) the end of a 256KB data session or (ii) a twenty-four-hour period, with a minimum charge of 1KB.
Skinny's data rates for included data in a Skinny Prepaid Plan (excluding the Endless Data references above) is calculated based on usage and billed in 64KB blocks, rounded up, at the earlier of (i) the end of a 64KB data session or (ii) a twenty-four hour period, with a minimum charge of 1KB. See table below with an example of how this works:

Data Consumed

Data Deducted From Your Plan Balance

0-64KB 1KB
65-128KB 65KB
129-192KB 129KB
193- 256KB 193KB

Note: 8 bits (b) = 1 byte (B); 1024 bytes = 1 kilobyte (KB); 1024 KB = 1 megabyte (MB).
SMS is charged per SMS sent. Please see your Prepaid Plan for more information about Charges for calls, SMS and data. The Charges for our other Services are set out on the Skinny Website. We may change our Charges from time to time and will notify you of any changes in accordance with clause 13.
You are responsible for the use of your Mobile Device and you are liable for all Charges under this agreement whether incurred by you or someone else using your Mobile Device or SIM (with or without your knowledge). This includes when your Mobile Device or SIM has been lost or stolen, and prior to us activating a block on your Mobile Device or SIM. We recommend you take steps to prevent unauthorized use of your Services (for example by using passwords, PIN numbers and other security measures to control who gains access to and uses your Mobile Device and Services).
If the credit balance on your Skinny Prepaid Account is used up while you are on a call, the call will be disconnected. We will not be liable for calls being disconnected after your credit has been used up
If the credit balance on your Skinny Prepaid Account is used up while you have an open data session, the session will be terminated.
If you have no credit on your Skinny Prepaid Account or have no quota remaining on an active Prepaid Plan, you will not be able to make any chargeable outgoing calls (except to emergency services on 111 or to Skinny Customer Services or any other non-chargeable calls) or use any other Services that would incur a Charge.
You must add credit to your Skinny Prepaid Account at least once every 12 months, otherwise your Skinny Prepaid Account will be deactivated, or expired. When your Skinny Prepaid Account is deactivated all credit will expire. Any accrued Skinny Dollars will expire either on 12 months after last top-up or 2 December 2014, whichever comes first. If this happens, clause 10.2 will apply.
If you damage or lose your SIM, you can purchase a new SIM from the Skinny Website and transfer your number to that new SIM. The facility for transferring your number to a new SIM is within the Dashboard section of the Skinny Website or call Skinny Customer Services who can talk you through how to do it.
You are responsible for any roaming services charges you incur, and you are liable for all charges incurred on your account or deducted from your prepaid balance while roaming. Please note that there may be a delay for roaming services charges to appear on your account because the information must first be provided to Skinny from the overseas network operator.>To help you manage the Charges when you are roaming you can check out our helpful roaming tips on our Website.
From time to time we may change Charges, and we make such changes and notify you in accordance with clause 13 of these Customer Terms.

Data Consumed	Data Deducted From Your Plan Balance
0-64KB	1KB
65-128KB	65KB
129-192KB	129KB
193- 256KB	193KB

9. Withholding, suspending or restricting services

We may withhold, suspend or restrict your use of any or all of the Services or disconnect you from the Network without warning if:
• you or anyone who uses your Mobile Device or SIM does not comply with the terms and conditions of this agreement or any other agreement with us, including any terms and conditions relating to Additional Services;
• you or anyone who uses your Mobile Device or SIM damages our Network or puts our Network at risk;
• you harass, abuse or threaten our staff; or
• you notify us that your Mobile Device or SIM has been lost or stolen.
We may also need to suspend your use of the Services and disconnect you from our network without warning if our Network needs urgent maintenance or upgrading.
When we withhold, suspend, restrict or disconnect a Service for the reasons set out in clause 9.1 above, you may have to purchase a new SIM, prepaid credit or Mobile Device, before you can use the Services again.

10. Giving up or ending services

You may end this agreement at any time for any reason by:
• simply ceasing to add credit to your Skinny Prepaid Account at least once every 12 months (see clause 8.11 above); or
• porting your mobile phone number to another Mobile Service Provider, or
• contacting Skinny Customer Services, and terminating your Services.
We may end this agreement immediately without notice to you if:
• we have the right to suspend your access to the Services for any of the reasons set out in clause 9.1 above that have not been rectified within two weeks;
• you breach this agreement in a material way (for example, if you do something that could negatively impact our Network) and do not put it right within seven days of us asking you to, or
• you become insolvent or bankrupt, or a receiver, manager and receiver, or statutory manager is appointed over any or all of your assets, or any resolution is passed, or any proceeding is commenced to wind you up or liquidate you, or your poor payment history indicated, acting reasonably and in good faith, that you are unable to pay Charges.
If this agreement ends for one of the reasons in clause 10.1 or 10.2 above:
• any unused Skinny Prepaid Service cards or vouchers you have will still expire on their expiry date;
• any unused credit on your Skinny Prepaid Account will lapse. Where we have terminated your account in accordance with clause 10.2 and you have any unused credit on your Skinny Prepaid Account, we will provide you with a refund provided you contact us within 6 weeks of the termination date.
• any names, numbers and other information stored on your SIM may be lost; and
• unless we agree otherwise or unless it has been Ported prior to giving up the Services, any mobile phone number allocated for you to use under this agreement will no longer be available to you
• You may temporarily or permanently give up any Additional Service via the Dashboard section on the Skinny Website, or by calling Skinny Customer Services who can talk you through how to do it
• If this agreement ends or you give up any Service and later want it reconnected, you may have to purchase a new SIM, credit and/or Mobile Device.
• Ending this agreement does not affect any rights and responsibilities which are intended to continue or come into force afterward

11. Consumer Protection Legislation and Liability

As a consumer, it is important that you understand that any rights you may have, or obligations we may have to you, under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply alongside these Terms, and are not impacted by anything in this clause 11. The website https://www.consumerprotection.govt.nz/ is a useful place to visit to help you understand your rights under this legislation.
If you are acquiring the Services for the purposes of a business as defined in the Consumer Guarantees Act 1993 you acknowledge that the provisions of that Act do not apply to the Services that that we provide to you under this agreement.
Your liability to us:
• you accept your liability to us for breach of contract or negligence, and
• you are not liable for any loss to the extent that it is caused by us (for example, through our breach of contract or negligence). Our liability to you:
• we accept our liability to you for breach of contract or negligence subject to clause 11.9, and for our breach of consumer protection laws, such as the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 to the extent they apply to you.
• we are not liable for any loss to the extent that it is caused by you (for example, through your breach of contract or negligence).
We are not liable to you for any indirect or consequential loss, or for any loss of profits, revenue, goodwill, business or anticipated business or anticipated profits or savings.
You may become aware that you have suffered loss before we do. If you suffer any loss as a result of this agreement, you agree to take reasonable steps to avoid or minimise your loss and that we are not liable for any loss that results from your failure to take reasonable steps to do so.
We aim to provide quality services to you at all times, and exercise reasonable skill and care in performing our obligations to you. However, if we are prevented from performing any obligation in these Terms by reason of any act of God, act of State, riot, insurrection, civil commotion, strike, sanctions, boycott, embargo or any other circumstance beyond our reasonable control, we will try to advise you of the existence of the circumstances and its expected duration, and the obligations that are impacted by the circumstances. Our performance of these Terms and provision of Services to you will, to the extent that it is made impossible or impracticable by such circumstances (despite us taking reasonable steps to provide the services be suspended until such circumstances cease to exist. We are not liable to you for any failure or delay in performing any obligation set out in these Terms in the circumstances contemplated by this clause 11.7. You will not be required to pay any Charges for any Services to the extent that such Services are not provided by us due to the circumstances contemplated by this clause 11.7.
No other Spark company, network operator and/or third party supplier (including their officers, employees, contractors and agents) will be liable to you for loss or damage of any kind arising from your use of the Services. This clause creates a right and benefit that other Spark companies, network operators and/or suppliers can enforce as a defence to any claim
If we or any of the other parties listed in the clause above are ever liable to you for any reason, the maximum combined amount we and all the other parties listed in clause 11.8 (together) will have to pay you and anyone else who uses the Services we provide for you (together), will be:
• $1,000 for any event or for any series of related events; and
• a total of $5,000 in respect of all events in any 12 month period,
provided that you notify us of your claim within 12 months after you reasonably became aware of the occurrence of the relevant event or series or events that gave rise to your claim.
The limitations do not limit any rights you may have under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

12. Your privacy

When you use Skinny services, you often need to share some personal information with us. Our Privacy Policy tells you what information we collect and how we use, share and protect it, and it applies whenever you interact with us or use our products and services. Read our Privacy Policy here

13. Changing these terms, Charges and Services

Changes to terms: From time to time we may need to change the terms of this Agreement by changing or removing existing terms or by adding new ones. Changes may take the form of completely new terms. If we determine, acting reasonably and in good faith, that a change will have, or is likely to have a detrimental impact on you, we will give you at least two weeks’ notice of the change. We will tell you about any changes to the terms of this Agreement by SMS messaging you and/or emailing you, and will publish the change on our website. Your continued use of our Services after changes have been notified to you in this way indicates your acceptance of those changes. If you do not agree to the changes you may exercise your right to terminate this agreement.
Changes to Charges: We may change our Charges from time to time. When we decrease charges for any Services we may make the change immediately and we will tell you about the change as soon as possible after the change has been made by SMS messaging you and/or emailing you and publishing the change on our website.
When we increase Charges for any of our Services (including introducing charges for Services that are currently free) and you are impacted by the change, we will give you one month’s notice of these changes. We will notify you of these changes by SMS messaging you and/or emailing you and publishing the change on our website.
Changes to Services: We may alter our Services from time to time. If we reasonably consider that a change to our Services is likely to benefit you or have a neutral impact on you we may make that change immediately and will tell you about the change as soon as possible after the change has been made by SMS messaging you and/or emailing you, and publishing the change on our website. Examples of changes that will benefit you include inclusion of additional benefits in your Skinny Prepaid Plan. Examples of changes that will have a neutral impact on include changing the name a Skinny Prepaid Plan.

If we alter our Services in a way that reduces the Service offering currently received by you and the change is within our control we will provide you two weeks’ notice, of such alterations. However, if the change is outside of our control, and it is possible, we will provide you notice of the change beforehand. If the change is outside of our control and we are unable to provide you notice of the change beforehand we will provide you notice as soon as possible after the change has been made. We will tell you about any such alterations by SMS messaging you and/or emailing you and publishing the change on our website.
We may change you to a new Skinny Prepaid Plan if we consider, acting reasonably and in good faith, that you will be better off, and will give you two weeks’ notice of such a change by SMS messaging you and/or emailing you, and publishing the change on our website. 4. Right to Terminate: If you do not agree to any changes made in accordance with this clause, you may exercise your right to terminate this Agreement by ceasing to use the Services. Your continued use of our Services after changes have been notified to you in this way indicates your acceptance of those changes. Your continued use of our Services after changes have been notified to you in this way indicates your acceptance of those changes. If you do not agree to the changes you may exercise your right to terminate this agreement. If the change has a material detrimental impact on you, no early exit fee will apply if you wish to terminate the agreement under this clause.

14. Meeting our responsibilities through agents and service providers

We may have any Related Company, or an agent approved by us or any service provider approved by us perform any of our rights and obligations under this agreement. In that case, each of those companies or agents or service providers and their officers, employees, contractors and agents will have the benefit of any terms of this agreement which confer benefits on us.

15. Transferring our responsibilities

We may transfer to someone else all or any part of our side of the agreement you have with us, for example if our company ownership and/or structure changes.

16. More than one customer

Every person named as the customer in your application to use the Services must meet all of the customers responsibilities under this agreement, including the payment of any amounts owing to us by the customer in accordance with this agreement.

17. Severability

Each term of this agreement is separately binding. If for any reason any term is not legally effective all other terms shall remain binding and we can replace the term that is not legally effective with a term of similar meaning that is lawful and effective.

18. Waiver

A failure or delay by you or us to enforce any rights or powers under this agreement shall not operate as a waiver of that right or power. A waiver of any breach of this agreement shall not be deemed to be a waiver of any other or subsequent breach.

19. Governing Law

This agreement is governed by the laws of New Zealand and you submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute or proceeding arising out of it.

20. Social Media Terms of Use

In using our Social Media pages/channels, you agree and adhere to these terms of use, as well as those set out by the Social Media service provider (FACEBOOK and INSTAGRAM).

We reserve the right to delete and/or hide profane, harassing, abusive, inappropriate and spam posts or stuff that isn't relevant to this page or the members of our community, and if required we will block repeat offenders. This also includes, but is not limited to content we deem:

- is abusive, profane, defamatory or obscene to us or a member of the public

- is spam, fraudulent, deceptive or misleading

- is in violation of another's intellectual property right or any law or regulation

- is or could be seen to be in any other way offensive, defamatory or derogatory

- reveals personal information about another user, a staff member, someone we highlight, or a customer

- solicitations, advertisements, or endorsements of any financial, commercial organisations

- as off-topic posts

- repetitive posts copied and pasted or duplicated by single or multiple users.

Our Social channels are family friendly, and as such, by interacting with our pages, you agree to keep any comments or content shared acceptable for a family audience. We run a fairly strong level of profanity filter that filters most offensive words and variations of them, but it will never capture everything. We are not responsible for the personal, political, organisational or religious beliefs of our friends, fans or followers across all social networks.

In 2012, the NZ Advertising Standards Authority released a guidance note on social media which says that user-generated content on a company’s Facebook page can be considered advertising. This means that companies could be liable for any comments posted on their pages that are untrue or offensive. You can access the guidance note from the Advertising Standards Authority's website (www.asa.co.nz).

While we encourage and welcome input from all of our customers & followers, we moderate our social media accounts for comments or posts that might be seen as advertising, or that might be untrue or offensive. We reserve the right to remove any posts or comments that we think (in our discretion) could be viewed in this way.

All of these are in place to ensure we can deliver and operate safe and respectful channels, which are welcoming to all.

Promo terms

Updated 23rd April 2020

Promotional offers available to Skinny Mobile customers in New Zealand will not apply when using the roaming service unless they are specifically related to roaming.

Free Data Weekdays - valid from 10th April 2020

Free Data Weekdays includes free 1GB of bonus mobile data to be used in New Zealand, starting at 9am and finishing at 5pm every weekday.
Delays of up to 10 minutes may occur in applying the free data to your account each day, but don’t worry it’ll happen, we promise.
Available to all eligible Skinny customers between 10 April 2020 – 30 April 2020.
The eligible customers are:
- Skinny Mobile
  - Has an active Skinny Mobile connection (i.e. an active connection will have topped up at least once within the last 12 months)
  - Are not on an Unlimited Mobile plan
- Skinny Direct
  - Those who are on a plan
  - Are not on an Unlimited Mobile plan
To be eligible for the ‘Free Data Weekdays’ on a specific weekday, you must have an active eligible mobile plan prior to 9am.
If you purchase an eligible mobile plan during a weekday during the promotion, the ‘Free Data Weekday’ will not apply until until the following weekday.
If your connection becomes inactive (i.e. the length of time since your last top-up becomes a year or longer) during the promotion period, then you will no longer be eligible for this promotion.
‘Free Data Weekdays’ data does not rollover.

March 2020 Prezzy Card Draw Terms & Conditions

By participating in this Prize Draw (the “Prize Draw”), you are deemed to accept and agree to these Competition Terms:

The Promoter of this Prize Draw is Skinny Mobile (“Skinny”), a division of Spark New Zealand Trading Limited.
This Prize Draw is only open to current Skinny mobile customers who have been a customer for less than 90 days as at 09/03/2020, who are New Zealand residents and is not open to employees of Skinny, Spark, its agents, contractors, consultants, or their families (including de facto spouses) or to other persons assisting with this Competition.
The entry for this Prize Draw commences on 09/03/2020 and ends at 11.59pm on 13/03/2020.
All valid entries received by 11.59pm on 13/03/2020 will go into the draw.
To enter the Prize Draw you must fill in all the fields in the provided entry form at the end of the survey.
Only one entry per person is permitted. All late entries are deemed invalid.
Skinny is not responsible or liable for any late, lost or misdirected entries caused by you (provided you have taken all necessary steps to enter the promotion), which may result in delay or failure to enter you into the draw.
A total of five prize winners will be selected by random draw (“Winners”). The five Winners will each receive a one hundred-dollar Prezzy Card.
Skinny will notify each of the prize winners by email on 31 March 2020. Skinny will make reasonable attempts to contact the winner, but if the winner is not able to be contacted or is unable to redeem the prize in accordance with the terms and conditions within two days from the first contact attempt; the prize will be redrawn in his or her place without liability to any person.
Prizes cannot be transferred or exchanged or redeemed for cash. Skinny takes no responsibility for entries or prizes that are lost or destroyed.
The decisions of Skinny on all matters relating to this Competition are final and no correspondence will be entered into. Skinny reserves the right to verify the validity of an entry or a winner's right to redeem the prize in accordance with these terms and conditions. Skinny reserves the right to amend the prizes offered and these terms and conditions and in its absolute discretion cancel the competition at any time and without prior notice.
Skinny accepts no responsibility or liability for any prize winner’s enjoyment of any prize or any other costs and expenses that may be incurred by the prize winner relating to the prize or the winner’s enjoyment of that prize.
Any personal information collected as part of this Competition will be held by Skinny in accordance with its privacy policy. You have the right to access, update and correct such information.

Skinny Unlimited two months free broadband - Terms and Conditions

The two months free broadband offer (“the offer”) applies to your first two months base plan charges on your new Skinny Unlimited account. The offer is only available to customers who do not currently purchase broadband from Skinny and have not had broadband with Skinny within the last 90 days. The offer is available to customers who sign up from 13/02/2020 to 30/06/2020.

Offer applies to new Skinny customers signing up to any of the following plans, on a 12-month term:

ADSL
VDSL
Unlimited Fibre 30
Unlimited Fibre 100
Unlimited Fibre 200
Unlimited Fibre Ultra

The offer includes a free modem, shipping and standard broadband connection for ADSL, VDSL and fibre customers. Non-standard installation charges apply.

If you leave Skinny before the end of your 12-month contract, an early exit fee of $199 will apply. The offer is subject to change without notice.

The offer will be applied to your Skinny account as a credit for 100% of your base plan charges. The offer does not include any additional services which will be charged at full price, including during the first two months of your new Skinny plan.

This offer may not be combined with any other “new customer” promotional offers. It may only be combined with other publicly available offers on the Skinny website (an “other offer”), provided you are eligible for the other offer at the date you sign up, the other offer is not a ‘new customer’ offer and the combination of the other offer and this offer is not prohibited in the terms of the other offer.

Broadband not available everywhere and speeds vary. Local Fibre Company terms apply if you have a fibre connection. Skinny's Broadband Customer Terms and Conditions apply to all Skinny broadband plans.

Skinny Wireless Broadband first month free broadband – Terms and Conditions

The first month free broadband offer (“the offer”) applies to your first month base plan charges on your new Skinny Wireless Broadband account. The offer is only available to customers who do not currently purchase broadband from Skinny and have not had broadband with Skinny within the last 90 days. The offer is available to customers who sign up from 18 Dec 2019 to 30 June 2020.

Offer applies to new Skinny customers signing up to any of the following plans:

Skinny Wireless Broadband 60GB
Skinny Wireless Broadband 120GB
Skinny Wireless Broadband 300GB

Broadband not available everywhere and speeds vary. Skinny's Broadband Customer Terms and Conditions apply to all Skinny broadband plans.

Free Data Weekends Terms & Conditions 2019/2020 - valid from 8 November 2019

2GB per weekend. Any mobile rollover plan. All summer long:

Free Data Weekends’ includes free 2GB of bonus mobile data to be used in New Zealand, starting every Friday 5PM and ends Sunday midnight. That’s a total of 55 hours to use up to 2GB of free bonus data if you’re on an eligible rollover plan
Delays of up to 10 minutes may occur in applying the free data to your account on Friday’s, but don’t worry it’ll happen, we promise.
Available to all Skinny customers on an eligible mobile plan between 08 Nov 19 – 01 Mar 20.
Last free data weekend ends 1 March 20.
The eligible mobile plans are all Skinny 30 day and 28-day $16, $26, $36, $40, $46, $66 rollover plans.
To clarify, the following are not eligible mobile plans: all Skinny Direct plans and Skinny’s, $9 plan, $77 unlimited plan, $20 Weekly Unlimited plan and any weekly plan customers.
To be eligible for the ‘Free Data Weekends’ on a specific weekend, you must have an active eligible mobile plan prior to Friday 5PM.
If you purchase an eligible mobile plan during the weekend, the ‘Free Data Weekends’ will not apply until the next weekend.
If you deactivate the mobile plan at any time during the Free Data Weekends promotional period (8/11/2019 – 01/03/2020), or if your mobile plan doesn’t renew, new ‘Free Data Weekends’ will not apply until you activate a new eligible mobile plan.
‘Free Data Weekends’ data does not rollover. All summer long means from 08 Nov 2019 to 01 Mar 2020.
If you successfully refer a friend to Skinny and they join a Skinny $16 or above 28-day rollover plan, you will get a bonus 1GB of free data weekends, taking you to a total of 3GB of free data every weekend for the remainder of the promotion.

Double Data December - valid from 1 December 2019 - 31 December 2019

Double Data December promotion runs from 1st December 2019 to 31st December 2019.
All new Skinny customers who activate on a $16-$66 28-Day Plan in December 2019 are eligible to receive double the allocation of rollover data and minutes associated to the eligible plan activated.
All existing Skinny Mobile customers who buy or renew on a $16 - $66 28-day plan in December 2019 are eligible to receive double the allocation of rollover data and minutes associated to the eligible plan purchased.
Offer excludes Skinny Weekly Mobile Plans, Skinny Unlimited Plans, Skinny Direct Customers, and Grandfathered Skinny Mobile plans.
Double Data and Minutes given are rollover and will expire after 365 days.
Customers may only receive double data and minutes one time during the promotional period.
Where a customer activates or buys an eligible plan with unlimited minutes the minutes allocation will not be doubled.

Double Data and Double Minutes for $9 Plan & $5 Plan Customers - valid from 8 November 2019

Double data and double minutes offer only available on the 28-day $9 plan and 7-day $5 Weekly plan.
If you are on an eligible plan, you will get double data and double mins from the moment you purchase your plan, for the remainder of the plan.
Double data and double minutes available on every plan renewal from 08/11/2019 to 03/03/2020.
Data and minutes do not rollover.
Offer not available on grandfathered 30-day $9 plan, Busy Fingers, Loose Lips and Data Weekly.
You need to stay active on an eligible plan to get the double data and double minutes.
Standard Plan T&Cs apply.

Samsung Battery Pack Redemption Promotion - valid from 4th November 2019

The Battery pack redemption is to be done directly via Samsung http://www.samsungincentives.co.nz/
The Battery Pack redemption promotion (“Promotion”) applies to purchases of Participating Products between 9.00 am (NZST) on Thursday 24th October 2019 and 11:59pm (NZST) Friday 3rd January 2020 (“Promotional Period”).
Instructions on how to claim the Promotion form part of these Terms and Conditions. Participation in this Promotion is deemed acceptance of these Terms and Conditions. The Promotion is not valid in conjunction with any other offer.
For the purposes of this Promotion, “Participating Products” means the following Samsung Galaxy A-series phones:
- Galaxy A30
- Galaxy A50
- Galaxy A70
- Galaxy A80
For the avoidance of doubt, the Galaxy A10 is not eligible for this Promotion and Participating Products does not include any accessories related to such products. By way of example, accessories include cases, screen protectors, charging devices and memory cards.

Be in to win Samsung Galaxy S10 promo - valid from 10 December - 13 December 2019

The Samsung Galaxy S10 promo period starts on 10 Dec and ends on 13 Dec 2019.
All new and existing customers must purchase at least one Samsung A series device to be eligible and automatically go into the draw to win the Samsung Galaxy S10 black 256GB (RRP $1499). Only one winner will be drawn after the promotion period ends, and only one prize to be claimed.
This promotion is online only and through Skinny Mobile.
All valid entries received by midnight 13 Dec 2019 will go into the draw. Winner will be drawn at random and notified via email by the end of 16 December, and the Samsung Galaxy S10 will be delivered to the customer via courier.
Prizes cannot be transferred or exchanged or redeemed for cash or credit. Skinny takes no responsibility if the prize is lost or destroyed, however Skinny will fulfil its obligation to help manage returns/repairs in the event the prize is faulty or damaged.
Spark reserves the right to verify the validity of an entry or a winner's right to redeem the prize in accordance with these terms and conditions.
If the winner is deemed invalid, the prize will be redrawn in his or her place without liability to any person.

Porting Offer - valid from 30 September 2019

New mobile customers only
- A customer who activates a new SIM and buys a rollover mobile plan and brings their number over within 30days from activation of SIM.
Excludes Skinny Direct customers
If you are on the $77 Unlimited Mobile Plan, $9 or weekly plans, you will still receive this porting bonus. However, to use the bonus rollover data you will need to move to one of Skinny’s Rollover plans. Your bonus rollover data will sit in our account for 12 months, unless used prior.
Eligible Skinny Rollover Plans = $16, $26, $36, $46, $66 Rollover Plans
If you are current Skinny broadband customer you can still claim this offer: if you are new to Skinny mobile.
It will take approximately 3 hours (or more) to bring your number across from your previous provider to Skinny, as long as all your details are correct at time of porting, and there are no account issues with your provider.
You may be responsible for unlock fees, porting charges and/or early termination charges to your current telecommunications provider.
Can I use my phone while I am waiting?
- Yes - If you are using your new Skinny SIM, then you’ll receive a text telling you that your old number has been switched over to Skinny.
- Or you can continue to use your current (non-Skinny) SIM until you can no longer make or receive calls/texts or use your mobile data. When this happens the switch is complete and you can now pop your new Skinny SIM into your phone and your number will be there waiting
Rollover data expires in 12 months, unless used prior.
Skinny terms apply.

Bonus data of 5GB Rollover Data will usually take up to 1 hour or less to be applied to your plan. In some cases, this may take up to 1-3 working days to be applied. You must be on a Skinny mobile rollover plan to use your bonus data. Data is a one off bonus.

Coupons

1. Skinny may generate and distribute coupons to be used only in the online store at skinny.co.nz. These coupons may be single or multiple use and apply to all products, specific products or specific categories of product, at Skinny’s sole discretion. Coupons may expire on a certain date and time.
2. The individual coupon rules will be communicated at the time of the distribution of coupons when possible or specified on the website.
3. Coupons can apply discounts either as dollar amounts or percentages.
4. Coupons may not be transferred, used to purchase credit on your account or exchanged for cash.
5. There is a limit of one coupon to be used per cart purchase. In other words, you cannot enter more than one coupon per payment.
6. Skinny retains the right not to honour a coupon code or to disable it at any time and if you have paid for the coupon Skinny, at its sole discretion, will provide you with either a replacement coupon of the same value or reimbursement for the cancelled coupon.
7. In cases where Skinny suspects attempted abuse of the coupon system in the online store, we may pursue legal action against the person(s) involved and will cancel any orders associated with this activity

Facebook Competitions and Giveaways

1. By participating in any competition or giveaway advertised by Skinny Mobile (“Skinny”) on its Facebook page (the “Competition”), you confirm that you accept and agree to these competition terms.
2. The Promoter of the Competition is Skinny a division of is Spark New Zealand Trading Limited (“Spark”). The Competition is in no way sponsored, endorsed or administered by, or associated with Facebook. You completely release Facebook from any and all liability associated with this Competition. 3. Employees of Spark and Skinny Mobile are not eligible to enter.
4. Entrants must follow the instructions on the Competition Facebook post to enter this competition.
5. The Competition entry closing and opening dates will be specified on the Competition Facebook post.
6. Skinny is not responsible or liable for any late, lost or misdirected entries caused by you (provided you have taken all necessary steps to enter the promotion), which may result in delay or failure to enter you into the draw.
7. All entries to this Competition become the property of Skinny and will not be returned to the entrants.
8. The winner(s) will be drawn as specified by the Facebook Competition post. The prize winner(s) will receive the prize that is advertised on either the Facebook Competition post or the Facebook Competition photo or another prize of equal value. Skinny accepts no responsibility or liability for any prize winner’s enjoyment of any prize or any other costs and expenses that may be incurred by the prize winner relating to the prize or the winner’s enjoyment of that prize (including any travel related costs where relevant and unless otherwise specified in the Facebook Competition post).
9. Skinny will endeavour to notify each of the prize winners by email, text or phone. However, if the winner cannot be reached within three working days, we may redraw a new prize winner without liability to any person. Skinny reserves the right to contact the selected winners by other means.
10. Prizes cannot be transferred or exchanged or redeemed for cash. Skinny takes no responsibility for entries or prizes that are lost or destroyed.
11. Accepting the prize constitutes a winner's consent to be photographed and/or interviewed by Skinny and for Skinny to use his or her name, city/town of residence, competition entry and/or photographs and interviews for Competition or publicity purposes without compensation. This includes on Skinny’s website, direct and social media channels.
12. The winner acknowledges that redemption of some prizes may require the winner to be at least 18 years of age or have parental/ guardian consent. We will let you know on our Facebook Competition post.
13. The decisions of Skinny on all matters relating to this Competition are final and no correspondence will be entered into. Skinny reserves the right to verify the validity of an entry or a winner's right to redeem the prize in accordance with these terms and conditions. Skinny reserves the right to amend the prizes offered and these terms and conditions and in its absolute discretion cancel the competition at any time and without prior notice.
14. To the extent permitted by law, Skinny excludes any liability it may have to you arising directly or indirectly out of or in connection with this Competition.
15. Any personal information collected as part of this Competition will be held by Skinny in accordance with its privacy policy. You have the right to access, update and correct such information.
16. All Facebook competitions are restricted to people 18 years and over unless otherwise specified.
Skinny Customer Terms and Service Terms and charges apply to each Skinny Buddy Rewards promotion.

Skinny Buddy Rewards as of 29/10/2019

1. Skinny customers (“you” or the “referrer”) may request a Skinny Buddy Rewards promo code (“promo code”) via the Skinny App.
2. If any of your friends then join Skinny on a $16 or higher 28 Day Prepaid Plan and use that promo code, we will give you and each of those friends Skinny Buddy rewards. Skinny Buddy rewards will be either a NZD top-up credit or Rollover Data, as stated in your app message. Skinny Buddy rewards are subject to change periodically.
3. Your promo code must be redeemed by your friend(s) by 30/06/2020. Your promo code can be shared with as many of your friends as you like provided that each of your friends (“eligible friend”):
a. Is a real person (sorry, we don’t accept imaginary friends);
b. Is not currently a Skinny customer;
c. Signs up for a $16 or more 28 day Prepaid Plan; and
d. Redeems your promo code before the date that is 30 days after they join Skinny and by 30/06/2020.
4. If Skinny identifies or suspects the creation of a ‘fake’ friend in order to claim rewards, we may cancel the rewards given, and/or suspend your Skinny services.
5. As the referrer, you will get the reward for each eligible friend who joins Skinny and uses the promo code
6. Each of your friends who joins Skinny will receive the reward once in respect of that promo code.
7. New customers who buy the $77 Unlimited Mobile Plan with a buddy rewards code, will get the 4GB rollover data but will not be able to use it unless they move to an active Rollover plan. Rollover data expires in 365 days.
8. Skinny Buddy rewards may differ for you (as the referrer) and each of your friends who join Skinny, as stated on your app at the time the code is generated
9. Any reward (either an account credit or Rollover Data) that you earn with your promo code expires 12 months from the date it is applied to your account.
10. The Skinny Buddy Rewards promo code is available for all Skinny Mobile Prepaid products, it is not available for Skinny Direct products, Skinny Unlimited Broadband or Skinny Wireless Broadband
11. If your account is deactivated because you have not added credit for 12 months or your account is otherwise expired, terminated, disconnected, suspended, or blocked you and your friend may not receive the Skinny Buddy reward.

Enable Fibre Promotion

1. Speed upgrade provided to customers on the Unlimited Fibre 100 plan who are connected via the Enable network in the Christchurch region only.
2. The Unlimited Fibre 100 plan is no longer available to customers who are eligible for connection to the Enable network. To see whether you can connect to the Enable network see https://www.enable.net.nz/
3. Skinny may decide to make the Fibre 100 Plan available again at its discretion.
4. Discounted price of $78 provided to all customers on the Unlimited Fibre 200 plan who are connected to the Enable network in the Christchurch region.
5. Existing customers already on the Unlimited Fibre 200 plan will receive the discounted price from their next bill date after notice from Skinny.
6. New and existing customers are eligible for the speed upgrade and/or price discount.
7. Speed upgrade and/or price discount only apply to the Unlimited Fibre 100 plan and Unlimited Fibre 200 plan.
8. Skinny has the right to withdraw and/or amend the speed upgrade and/or price discount at any time.
9. Non Standard install charges apply as explained in our standard terms.
10. Other contract terms do not change.

Skinny Collect terms and conditions

For Skinny Collect terms & conditions, please refer to https://www.skinny.co.nz/collect/collect-terms/

Roaming terms

Global Roaming Terms and Conditions

Skinny offers a Global Roaming service, which enables you to make and receive voice calls, send and receive text messages and for data, access packet and WAP data in countries that are included within Skinny's Roaming Add-Ons. Data Roaming in countries which are not part of Skinny Roaming Add-Ons is not currently available.

The roaming services that are available for you are dependent on the overseas network you have access to, the specific device you own as well as the Skinny rates you are signed up to. For more information on where you can roam and what services you have access to please go to the roaming Pricing tool located at the Skinny Overseas Roaming page here.

Service

Roaming relies on the use of overseas Telecommunications networks which we do not control and therefore we cannot offer any guarantees about the quality of roaming services. Some services, such as video calling, may not be available while roaming. The use by you of overseas Telecommunication networks will be subject to the terms and conditions of the relevant overseas network operator. Those terms and conditions will apply in addition to the terms and conditions contained in this agreement.
If you are travelling through the service range of a network not supported by the Skinny roaming partner alliance you will only have access to emergency services - e.g. you will not be able to make or receive voice calls/texts, make a data connection or have access to voicemail. If you attempt to access roaming services on a network that is not supported by the Skinny roaming partner alliance you will get an operator notification.

At sea and in-flight roaming is not available on Prepaid.

Charges and Zone Based Pricing

You can view our Overseas Roaming Rates here.

Roaming charges vary by call type and by country. Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute) and are subject to change without notice. Please check our Overseas Roaming Rates regularly for the most up-to-date charges.

The charges that apply to roaming are in addition to any other charges which apply to your mobile Prepaid Plan or standard rates.

The charges for roaming may include charges for voice calls and other messages sent and received or for accessing VAS/WAP and Internet services. The charges for Roaming will be determined by Skinny and/or the overseas network operator.

Your Skinny 28 Day or Weekly Prepaid Plan includes minutes used for calls made within New Zealand and cannot be used while roaming.

Skinny reserves the right to change the Overseas Roaming pricing from time to time and we will endeavour to give you at least 10 days notice of any change by posting the amendments on our website.

Additional charges may be incurred when calling premium or other special numbers (e.g. 0900, 0172 etc) while roaming.

Some VAS / Data services that are free in NZ are charged while roaming.

All Data services accessed while roaming through the menu will be charged the applicable NZ rates inclusive of NZ GST and will also include an underlying roaming data charge which will be GST exclusive.

For Roaming Pack and Roaming casual rates, all charges are nil GST. All roaming charges are listed in New Zealand currency and do not attract GST.

Texts sent while roaming should be limited to 160 characters or else they will be split and sent as two texts. If this occurs you will be charged for each text.

Data roaming requires a Data Roaming Add-On, and is charged in 10kb increments and will be deducted from your Overseas Roaming Add-On data allowance.

Skinny websites or Apps are zero-rated while in New Zealand and overseas while roaming so you don’t incur any charges browsing skinny.co.nz or using the Skinny mobile app.

Roaming Add-Ons

Included Countries
Our roaming Add-Ons allow you to roam in the following countries:

Australia, Argentina, Canada, Puerto Rico, USA, US Virgin Island, France, Germany, Ireland, Italy, Spain, UK, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Fiji, Nauru, Papua New Guinea, Samoa, Tonga, Vanuatu, India, Vietnam, American Samoa, Qatar, Switzerland, South Africa
3 and 7 Day Packs
Incoming calling allowances have been included to allow you to receive calls on your mobile when in one of the countries stated in paragraph above. The outgoing calling allowance allows you to make calls from within any of the countries stated in paragraph above . The included texts allowance is for sending texts to numbers within included destinations as well as sending messages to other countries when you are in any of the destinations stated in paragraph above.
You can only purchase the 3 and 7 day packs as a one-off and these packs will not automatically renew. Once your pack has expired, you will revert to casual rates for text and calling in that country. Casual data rates are not available from Skinny. The inclusions within these packs apply for Prepaid roaming usage in included countries only – allowances are not valid within New Zealand, or in other roaming destinations (including cruise ships or flights).

3 and 7 day packs will be activated immediately after your purchase in New Zealand or overseas, whenever the purchase is made, and will expire 3 days or 7 days , respectively, after purchase, or full consumption of inclusions. In order to avoid your Add-On being consumed outside of your roaming destination it is recommended you purchase it once you land at your roaming destination.

This Roaming Add-On is in addition to any New Zealand Prepaid Plan or Add-On you already have.
7 day Data Pack
Add-On is available for 7 days, and is a one-off purchase.

Once you have used the Add-On you will need to purchase another Overseas Roaming Add-On if you want to continue to use data roaming. Casual data rates are not available from Skinny.

The data inclusion within this pack applies for prepaid and roaming usage in included countries only – allowances are not valid within New Zealand, or other roaming destinations (including cruise ships or flights)

The 7 day Data Pack will be activated immediately after your purchase in New Zealand or overseas, whenever the purchase is made, or after full consumption of inclusions. In order to avoid your Add-On being consumed outside of your roaming destinations it is recommended you purchase it once you land at your roaming destination.

This Data Add-On is in addition to any New Zealand Prepaid Plan or Add-On you already have.

Billing

Your roaming charges will be deducted on a pay-as-you-go basis from your prepaid account balance. If you purchase an Overseas Roaming Add-On, your usage will be deducted as you use your allowance until it is used up.

Prepaid customers may incur charges for voicemail deposits when their device is connected to an overseas network, regardless if the device is switched on or off.

There can be a delay for billing roaming services because the information must first be provided to Skinny from the overseas network operator. Note that this could take up to 8 weeks in some cases. Any delay in billing does not affect Skinny's right to charge you for your roaming charges, and you agree to pay all charges in full when they are due.

You are liable for all charges deducted from your prepaid balance while roaming. If your phone or Skinny SIM is lost or stolen while overseas, you must advise us immediately. To do so, contact the Helpdesk on 0800 475 4669 from within New Zealand or on +64 3 371 0866 from overseas. The account holder is responsible for all charges incurred through the use of their phone or SIM up until the time you advise us that it has been stolen or lost.

There may be a delay for roaming services charges to appear on your account because the information must first be provided to Skinny from the overseas network operator. Note that this may take weeks in some cases. Any delay in roaming services charges does not affect Skinny's right to charge you for your roaming charges, and you agree to pay all charges in full when they are due. You can check out how much data you'll need while roaming here.

Skinny SIMs

Skinny SIMs are valuable pieces of hardware and are linked to your Skinny Mobile account. If your mobile has a Skinny SIM you should treat it like a credit or bank card, and keep it secure at all times. If your Skinny SIM is lost or stolen while overseas you must contact the Overseas Roaming Helpdesk immediately or on +64 3 371 0866 to deactivate your card, otherwise it could be used by others to incur charges.

Skinny Wireless 4G Broadband

Updated 26th July 2021

The following terms along with the Skinny Customer Terms and the Skinny Service Terms form the terms and conditions for the Skinny Wireless 4G Broadband service. These terms will prevail to the extent that they are inconsistent with the Skinny Customer Terms and/or the Skinny Service Terms.

30 day money back network guarantee

In the event that the Skinny Wireless 4G Broadband Service (“Service”) is not of an acceptable quality you can take us up on our 30 Day Satisfaction Guarantee.

To do this you need to let us know about your service issues within 30 days of receiving the Skinny Broadband Wireless Modem (“Modem”) by contacting our care team and returning your Modem.

The Modem must be returned in good working order and as good as new. This means the Modem must be fully functional, that you have not tampered with the Modem in any way, including but not limited to attempting to open the Modem, and that the Modem is free from any scratches or visible marks.

Once we have received your Modem back, if you are on an open term plan, we will provide you with a full refund of the purchase price of the Modem to the credit card you used when signing up to the Service.

If you’re on a term contract we’ll let you leave your contract early without charging a termination fee. The refund excludes any plan fees, additional data charges and other costs. Our satisfaction is available once per customer per address.

Skinny reserves its right to remove the satisfaction guarantee at any time. However, any customers who joined the Service within 30 days of Skinny removing the satisfaction guarantee will still be able to take advantage of the satisfaction guarantee Our satisfaction guarantee does not seek to limit any other rights or remedies you may have available to you under law, such as under the Consumer Guarantees Act 1993.

Modem returns

device for a full refund, provided you enter your request within 30 days of the date on the packing slip you receive with your new Skinny device. This right of return does not impact the rights you have as a consumer customer under the Consumer Guarantees Act 1993. The Modem must be returned in good working order and as good as new. This means the Modem must be fully functional, that you have not tampered with the Modem in any way, including but not limited to attempting to open the Modem, and that the Modem is free from any scratches or visible marks. It must also be returned with the box, cables and power supply in full working order. To return the device, login to your online account and go to the ‘Phone, SIM & Number’ section. Go to ‘Send your device’ back and select ‘I’ve changed my mind’ and fill in the form. Once you've submitted the form, your computer will automatically download a summary for you. You will need to print this out and pop it into a courier bag with your modem so we can identify it. If you don't have a printer, please add a note with your reference number (you can find this on the last page of this process) and attach it to your device. You'll need to purchase a courier bag and send the phone & printed form to:

Telegistics Repair Limited 19 Gabador Pl Mt Wellington 1060 Auckland

We also reserve the right to refuse any returns that do not adhere to the above conditions. If your return is rejected, we will return the device to you with no refund.

General terms and conditions

· Skinny Wireless 4G Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere. Although there will be more coverage rolled out over time, Skinny Wireless 4G Broadband is not available everywhere yet. So to check if you can get it at your place, and for what you need, check out http://www.skinny.co.nz/broadband

· You can only use your Modem to receive the Skinny Wireless 4G Broadband service at the location you entered into the address checker when you signed up to Skinny Wireless 4G Broadband (the installed location).

· If we become aware that you are using your Modem at a location other than the installed location, we reserve the right to terminate your Skinny Wireless 4G Broadband service without notice. The reason we retain this right is that we need to be able to manage the network to ensure that all customers using the network receive a reliable a consistent service.

· If you are moving and would like to use your Modem at your new address contact us and we will let you know if you can continue to use the Skinny Wireless 4G Broadband at your new place.

· Skinny does not guarantee that the service can be supplied at a particular location. In the event that service is not available at your location, you can return your Modem to Skinny within 30 days of receiving the Modem for a full refund of the purchase price and first 30 days access fees, if you paid for them (excludes purchases of additional data). See our 30 day money back guarantee for full information.

· Skinny Wireless 4G Broadband requires a Modem. Sorry, the Modem can only be used at the address you used when you first signed up to get Skinny Wireless 4G Broadband. The Modem costs $99 and modem shipping and handling fee applies.

· The super-duper Skinny Wireless 4G Broadband 60GB, 120GB, and 300GB Plans automatically renews every 30 days (unless you decide to cancel it first). Any unused data expires after 30 days and does not rollover.

· Once you've used all the data in your Skinny Wireless 4G Broadband 60GB, 120GB, and 300GB Plans, your data will come to a complete stop. To get going again you will need to buy a Skinny Wireless 4G Broadband 60GB, 120GB, or 300GB Plan again or a Broadband 10GB Add-On. Just sign into your Skinny dashboard to buy.

· Unfortunately, Skinny Wireless 4G Broadband customers are not eligible for offers and promotions that are available to Skinny Mobile customers, unless it says so in those terms and conditions.

· If you don’t use Skinny Wireless 4G Broadband for 24 months, it will stop working altogether you’ll need to call our Care team to fire it up again.

· The Skinny Wireless 4G Broadband SIM was only made to be used in the Modem that it came with. It won’t work in another data device. It also can’t be used for calling, texting, MMS, or checking voicemail.

· If you cancel your Skinny Wireless 4G Broadband Plan during the 30 days, or it fails to renew due to insufficient credit, never fear, you'll keep any remaining quota until its expiry date.

· If you have an existing broadband connection with another provider, you are responsible for arranging for disconnection of this service.

· The Modem contains a SIM card. You may not use this SIM card in any other device. It remains our property and you must return it to Skinny on request.

· The Modem requires mains power. In the event of a power failure, service will not be available, including access to emergency services.

· Charging for Skinny Wireless 4G Broadband starts once your service is connected to the network.

· Skinny's data rates for included data with the Skinny Wireless 4G Broadband 60GB, 120GB, and 300GB Plans are calculated based on usage and billed in 24 hour periods, with a minimum 256KB block from first data use and then per KB of usage after until the end of the 24 hour period. Each new 24 hour period will reset with a minimum 256KB block following the first data use. (Where: 8 bits (b) = 1 Byte (B); 1024 Bytes = 1 Kilobyte (KB); 1024 KB = 1 Megabyte (MB)).

· Any unused data within a 30 day data bundle will not be carried forward to the following 30 days.

· The Skinny Wireless 4G Broadband service is not able to be used as a gateway server.

· Static IP is not available on Skinny Wireless 4G Broadband plans.

· Upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, and other environmental factors.

· Skinny Wireless 4G Broadband does not include landline or phone number.

· Services such as medic alerts, monitored home alarms, faxes, interactive features of SKY digital or PABXs are incompatible.

· Skinny Wireless 4G Broadband is not a static IP address so it can’t be used as a gateway server or for hosting particular games.

· Skinny Wireless 4G Broadband can’t do VOIP.

Unlimited Data Boost

Unlimited Data Boost (UDB) allows you to buy unlimited data usage on your Skinny Wireless Broadband connection for 24 hours. To buy UDB you must be an active Skinny Wireless Broadband customer, with a registered credit/debit card. Your card will be charged at the time of purchase.

A UDB session starts from the moment you purchase it and will continue running until it expires. You cannot pause your UDB session once it has started; and you cannot purchase another UDB session while a UDB session is active. Once your UDB session has finished, normal broadband data usage will apply.

We will send a notification to your registered email once your session has expired. Please ensure the email address you've registered with us is up to date, and add skinny@email.skinny.co.nz to safe senders list.

You can only buy UDB from the Add-Ons page on your Skinny 4G Wireless Broadband dashboard. UDB is not available to Skinny Mobile, Skinny Direct or Skinny Fixed Line Broadband customers.

The availability of the add-on and number of allowed repurchases are subject to change.

Unlimited Wireless Broadband Terms

These terms apply in addition to the Wireless Broadband Terms, the Customer Terms and the Service Terms. But the bit below is the most specific rule that just applies to this plan.

Our unlimited wireless broadband plan has a fair use policy. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to another plan or have your service managed to protect the experience of other customers. If you consider that the change to the new plan or the management of your service under this fair use policy has a negative impact on you or your use of the service (or new service) you can exercise your right to terminate the service.

Endless Mobile plan terms

Skinny’s standard terms and conditions apply in addition to those below.

Our Endless Mobile Plans include varying amounts of Max Speed data, for either 28 days or 7 days. Your Data: Endless Mobile Plans include endless data for personal NZ use on your mobile only. Excludes Roaming data. Max speeds reduced after included allowance of data usage per renewal cycle. Speeds will be reduced to a maximum of 1.2Mbps once your plan’s full speed data allowance has been exceeded. You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. There is no rollover allowances of data or voice gifting on Skinny Endless Mobile Plans. If you move to a non-eligible Prepaid Plan your Endless Data will no longer be available.

Endless data may be used for standard personal use only. Hotspotting and tethering included. Machine-to-machine services, or any other similar activity that Skinny considers to be non-standard personal usage is prohibited (“Prohibited Usage”).

Calls & Texts: You get unlimited calls and texts to standard NZ and Australian numbers (you need to be calling or texting another person). Excludes premium and special numbers and roaming.

Unlimited calls and texts cannot be used for re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, machine to machine communication (including by using your SIM card in any other device), Cellular Trunking Units (CTUs), or any other activity that Skinny considers to be non-standard personal usage ("Prohibited Usage").

If we consider you are engaging in Prohibited Usage we may ask you to stop such usage and if it continues, suspend your service immediately with notice.

Network Management: Service may be slowed, suspended, terminated, or restricted for misuse or interference with our network. Skinny reserves the right to remove the offer or the plan from the market (and recommend migration to the best alternative plan) in accordance with our standard terms.

Wireless Broadband terms