Offer Summary/Plan Terms - Fibre Broadband

Offer summary for Skinny Fibre Broadband as at 1 August 2023.

Service Overview

Service description: This standalone plan provides a data connection to the internet delivered over a Fibre connection. 

Availability: This is not available in all areas. Occasionally factors like the distance of our equipment from a particular site or address mean we are unable to deliver this plan. Use our address checker to see what is available to you.

Service Charge:

· $80 per month – Unlimited data allowance on Fibre300 

· $95 per month – Unlimited data allowance on FibreMax

Additional data charges: None. 

Set up charge:  

If you have a Skinny supplied modem:

• No pesky term: A $150 Skinny Smart Modem will need to be purchased and a $49 Connection Fee (to cover administrative costs) will apply. 
• 12 month fixed term: No Modem or Connection Fee. 

There is a $10 Shipping and Handling Fee. 

If you Bring Your Own modem:

• No pesky term: A $49 Connection Fee (to cover administrative costs) will apply. 
• 12 month fixed term: No Connection Fee will apply.
  

See ‘Other Charges” for additional setup charges that may apply.  

Other charges: Non-standard installation charges (including for properties that are 200 or more metres away from the road), incur additional charges. A price can be provided following assessment. There can also be a $199 charge if you wish to move an ONT to another property. This may be higher in some cases.   

Broadband performance

Broadband performance can be affected by many factors and the broadband speeds you experience could be different. Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home Wi-Fi setup can impact the speeds experienced.  For more about this visit our FAQs. 

See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies.  

Access type: Fibre. For more information about the different access types visit www.tcf.org.nz/broadband. 

Other Information

Minimum contract period:  

No pesky term: 1 month.  

12 month fixed term: 12 months. 

Early termination fee:  

No pesky term: No fee.  

12 month fixed term:

• If you have a Skinny supplied modem:
  • Early termination charge applies if you leave or move from one broadband technology to another (e.g. wireless to fibre) before the end of the term. The fee will be charged directly to your credit card. The fee is $249 if you leave within months 0 - 6 after connecting your plan or $124 if you leave within the months 7 - 12 after connecting your plan. 
• If you Bring Your Own modem:
  • Early termination charge applies if you leave or move from one broadband technology to another (e.g. fibre to wireless) before the end of the term. The fee will be charged directly to your credit card. The fee is $99 if you leave within months 0 - 6 after connecting your plan or $49 if you leave within the months 7 - 12 after connecting your plan.

Notice period: If you end your plan at any time before your next monthly billing due date you will need to give us at least 24 hours’ notice of the end date. You will be responsible for any charges incurred prior to that billing date and any early termination or plan transfers fees outlined. If ’12 month fixed term’ option chosen then at the end of your 12 month contract period, you will automatically be transferred to the ‘No pesky term’ month to month plan at the price current as at the end of the contract.  

Other requirements: None. 

Traffic management: We may need to suspend your use of this plan without warning if our services and systems require urgent maintenance, upgrading, or protection, to manage network traffic or access to network services (for example, to manage peer to peer traffic types), to improve functionality and attributes of Skinny broadband services, or where it is reasonably necessary for us to do so. See clause 5.7 of our General Terms for more details. 

Service restrictions: We have some service restrictions which may impact you. See clauses 5.7 - 5.12 of our General Terms for more details.

Fair use: We do not have a Fair Use policy for this plan but may do so in the future. 

Effects on other services: 

Your broadband service requires mains power to operate. If power is not available (e.g. during an outage), your service may stop working.  

This service does not come with a phone line. This means that services that use a landline phone line, such as voice services, medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs do not work with this plan.

Complaints: You can find out more about making a complaint to Skinny. 

Disputes: Skinny is a member of the Telecommunication Dispute Resolution scheme www.tdr.org.nz

Prices quotes are inclusive of GST. 

Other legal terms and conditions for this plan can be found at https://www.skinny.co.nz/skinny-terms/