Switching to Skinny

Questions about switching to Skinny?

• I love my phone, can I bring it to Skinny?

  Good news! Most phones will work on Skinny, provided they’re compatible with the network. If you got your phone from Skinny or Spark it'll work fine. If not, you will need to do a quick check to make sure your phone is compatible.

  Check your phone’s compatibility

• How do I activate my account?

  To activate your account you can either:

  • Insert the Skinny SIM card into your phone and then call 456, or
  • sign up online  and enter your new Skinny number.
• Can I buy a SIM only?

  Absolutely, you can buy just a SIM card from one of our channel partners or from our online store.
  Do you want to use your own phone? Before buying a SIM, make sure your phone compatible with our network. We are unable to offer refunds on SIM sales.

• Can I pick a new Skinny mobile number?

  Yes, you can build your own number or search for available Skinny numbers. Once you find one you like, it’ll cost $5 to buy it. 
  Here’s how to pick a new number:

  • Buy a Skinny SIM (with a random Skinny number allocated). 
  • Create an online account
  • Pick your number (you need to login)

  Please note that you will need to use a credit or debit card to pay for the number you pick. You cannot pay for the number using Skinny credit.

• I can’t register online. What’s the problem?

  If you are having problems registering your number online, check you have:

  • Activated your SIM card
  • Entered in the correct number
  • Not used your email address with another account
  • Filled in all the mandatory fields correctly

  If you still can't register your number online, call the Helpdesk on 204 from your Skinny phone or 0800 4 SKINNY (0800 4754669).

• Where can I buy a new Skinny SIM?

  You can buy a Skinny SIM online  for only $2 (including GST and free shipping).
  You can also buy a Skinny SIM at supermarkets, gas stations, diaries and selected electronic stores nationwide.

  Skinny SIMs have all three sizes (Standard, Micro, and Nano) in one card, so you never have to worry about getting the right size.

• Where can I buy a new Skinny phone?

  You can buy a new Skinny phone online. 
  You can also head in to one of our partner stores to browse Skinny phones. Skinny phones are available at Betta Electrical, Countdown, Harvey Norman, JB HiFi, Mighty Ape, New World, PAK’nSAVE, Paper Plus, PB Tech, and Smiths City. There’s probably a store near you.