Wireless 4G Broadband help

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General - Wireless 4G help

About us

What is Skinny Wireless Broadband?

Skinny Wireless Broadband is a simple, prepaid, quality home broadband service that uses Spark’s great 4G network. You will need to make sure that you have coverage where you live and then purchase a Skinny modem. Once you have your modem, it takes just minutes to set up.. See skinny.co.nz/broadband for more info.

Who is Skinny Wireless 4G Broadband for?

Skinny Broadband is a quality broadband service for people who are looking for super value 4G internet, for their home who don’t need a landline, aren’t heavy data users and don’t have multiple devices using the connection at the same time. Once you have a Skinny modem, it can be set up to go in a couple of minutes. It's just plug in and go.

Why should I choose a Skinny Wireless 4G Broadband plan?

What are the benefits of signing up for a Skinny Wireless 4G Broadband plan?

Can I get the Wireless 4G Broadband plan for my business?

Unfortunately, our Skinny Wireless 4G Broadband plans are only designed for home personal use.

Who can get it?

Find out if Skinny can provide Wireless 4G Broadband in your area today.

I can’t get it in my town, when can I find out when my home will be eligible?

We are sorry that you cannot get Skinny Broadband right now but as Spark expands their network we'll update our eligibility maps - so even if you are not eligible at this time, you may be in the future.

Why are some broadband plans available at my address and others are not?

To make sure our customers get the best speed possible, you can only get these plans in certain coverage areas. Find out what broadband plans we can offer you today.

I already have broadband with another provider, how do I switch?

Find out what plans and services we can offer you, and how you can make the switch.

Why is the modem $199?

Our Skinny Flexi modems are made especially for Skinny (wireless) Broadband..

When should I cancel broadband with my previous provider?

We recommend you check what the cancellation notice period is with your current provider. It’s a good idea to take that into consideration when you’re deciding what date you want to connect Skinny Broadband, so you don’t end up paying for two services at the same time.

Do you have a plan with no data caps?

We do offer plans with no data caps. Find the best plan for you.

Why can't I get a landline with Skinny broadband?

Right now we're keeping it simple. If you sign up with Skinny Mobile you can chat and text your mates at super low prices, so there's really no need for a landline.