Contact us

Need a hand? It's OK we're here to help.

If you need help with your fixed-line broadband service (i.e. ADSL, VDSL or Fibre) please visit our broadband help site

Before getting in touch, please check out our Mobile FAQs or our Wireless 4G Broadband FAQs

Customer care operating hours

The way to contact us is via Messaging!

Monday to Friday: 8:00am - 7:00pm (you can message us for support on Facebook during these hours)

Facebook

Get in touch with our awesome support through Facebook by scanning the QR code with your camera app or select 'Message Us' below.

MESSAGE US

Have some feedback?

You can also visit our Complaints page for more info about how to make a complaint and the Telecommunications Dispute Resolution Scheme.

Make a complaint

When you have a day off, the Skinny Care team is still here for you!

Weekends and public holidays: 9:00am - 5:30pm (our support phone lines won't be open but our Facebook is available on weekends and public holidays, during these hours)

Need to contact us about a fault?

You sure can! Our number is 0800 4 SKINNY (0800 475 4669). We are available Monday to Friday: 09:00am - 05:30pm.