Got questions about our Wireless 4G Skinny Broadband?

• How do I get my first month free?

  Easy! Jump onto any of our Wireless Broadband plans before 19 April 2020 and get your first month on us. Offer is for new customers only and modem fees apply. Find out more

  Available to customers who do not currently get broadband from Skinny and have not had broadband with Skinny for the last 90 days. Find out more

• How does the payment bit work with the first month free?

  The offer will be applied to your Skinny account as a credit for 100% of your base plan charges. The offer does not include any additional services which will be charged at full price, including during the first month of your new Skinny plan. After your first month free, you'll pay for your plan as per usual.

• How do I get the free Sony Wireless Headphones?

  You can get the awesome Sony WI-C200 Wireless In-ear Headphones if you jump onto the 300GB Wireless plan before 31 Jan 2020. Available to customers who do not currently get broadband from Skinny and have not had broadband with Skinny for the last 90 days. Find out more

• I'm choosing the 60GB/120GB plan, how come I'm not eligible for the free headphones?

  Sorry! The Sony wireless headphones are only available on our new 300GB Wireless Broadband plan. However, you'll get our new first month free offer when you join on any of our Wireless Broadband plans.

• Sony Headphone promotion terms

  New Skinny 4G wireless 300GB customers only. Broadband not available everywhere. Check to see if it's available at your address. Modem and connection fees may apply. Expires 31/01/2020 or whilst stocks last. Limited to 1 per customer. Skinny T&C's apply

• Who can get it?

  Lots of people can get Skinny Broadband. Just check your address in the steps above to see if you can. However, unfortunately some people won't be able to get Skinny Broadband. There are a few reasons why it might not work; concrete buildings, hills and valleys may reduce the signal strength which will prevent a decent connection. Or your local cell site may be at capacity in your area. You see, our mobile customers and broadband customers will share the same cell site, so to ensure both our mobile and our broadband customers get the best service possible we need to make sure we are not overloading the towers available. If your address is delivering a message that says you can't get Skinny Broadband, we're super sorry that you can't get it right now but as our techies keep updating the network, you may be able to get it in the future, so keep checking back.

• How can I keep track of my data, and what if I want more data?

  It's super easy to keep track of your usage for your Skinny Wireless 4G Broadband plan. You can check how much data you have left by logging into your account at skinny.co.nz. It's updated in real time so you know exactly what you've used and what you've got left on your 30 day plan. You can also repurchase your plan at anytime to get another 60GB, 120GB, or 300GB and buy a Data Add-On of 10GB for $20.

• Can I move house and take my modem with me?

  Yep, you can take Skinny Broadband to your new place. Just check your new property in the Skinny Address Checker to see if it can get Skinny Broadband and if it can let us know you will be using your Skinny modem at a new address, then your internet is good to go! Just take your modem with you. If you try to use your Skinny modem at a new address without telling us we may disconnect it from our network.

• How does the 30 day money back network guarantee work?

  We want Skinny Broadband to be hassle-free. We're so confident you'll love the quality of the Skinny Broadband network connection, there's even a 30 day money back network guarantee in case you don't. If you’re not happy with the signal strength, all you would need to do is cancel within your first 30 days of receiving the Skinny Broadband modem, return the modem in as-new condition, and we'll refund you the purchase price of the modem.

• You say it's easy to set up - how easy?

  Skinny Broadband is so easy to set up. All you need to do is plug in and go. It will take you under 5 minutes to get going. There are instructions on the back of the modem. NB: you do need a specific Skinny Broadband modem to get it working. You can purchase this modem above.

• How fast is Skinny Broadband?

  Skinny Wireless 4G Broadband plans use Spark's great 4G network. So you can expect a solid broadband connection that is similar to a 4G connection. That means the speed on your connection should be higher than ADSL broadband but generally slower than Fibre. The quality of your connection will depend on your signal strength which is affected by interference from things like concrete buildings, hills and valleys. In a nutshell, it will be slightly different for every customer.

• Why are some broadband plans available at my address and others are not?

  Due to the fact that our Wireless Broadband runs on 4G, this can put a lot of pressure on our cell towers with their heavier data requirements than that of mobile devices and your local cell site may already be at capacity in your area. You see, our mobile customers and broadband customers will share the same cell site, so to ensure both our mobile and our broadband customers get the best service possible we need to make sure we are not overloading the towers available. If your address is delivering a message that says you can't get Skinny Broadband, we're super sorry that you can't get it right now but as our techies keep updating the network, you may be able to get it in the future, so keep checking back.

Got more Questions?