30 day money back network guarantee:
We're so confident you'll love the quality of the Skinny Broadband network connection, there's even a 30 day money back network guarantee in case you don't. If you’re not happy with the signal strength, all you would need to do is cancel within your first 30 days of receiving the Skinny Broadband modem, return the modem in as-new condition, and we'll refund you the purchase price of the modem. Excludes any plan fees and additional data charges. Our network guarantee does not seek to limit other rights or remedies you may have available to you at law such as under the Consumer Guarantees Act 1993.
Legal offer summary for our Wireless 4G broadband plans:
Click here to have a look at this.
This means you cannot use the service in a way that is overly excessive or unreasonable. We’ve based it on how most people use the service. If you’re consistently smoking the internet, we will get in touch with you to let you know about some options, and if the excessive usage continues we may need to move you to another plan to protect everyone else’s experience.
Full Broadband terms and conditions
To have a read of all the serious stuff (like terms, set-up fees and extra charges) head to skinny.co.nz/terms