Overseas Roaming

FAQs

• Why is my data being used up even if I am not accessing the internet on my phone?

  Even if you aren’t browsing online, it’s likely your phone is still using the net in the background – such as retrieving emails, getting social media notifications, or auto updating apps. If you want to be sure not to use mobile data while you’re roaming, it’s best to disable it in your phone settings.

  Skinny websites or Apps are zero-rated while in New Zealand and overseas while roaming so you don’t incur any charges browsing skinny.co.nz or using the Skinny mobile app.

• How do I access my voicemail from overseas?

  First, you’ll need to know your voicemail pin. This is easy to find out – just follow these simple steps before you go:

  •              Access your voicemail from within NZ as usual (dial 222)

  •              Select option 9 'Settings'

  •              Select option 4 'Change your PIN'

  •              You will now hear your PIN

  Then, when you’re overseas, remember to dial the voicemail number with the international prefix – so: +64 204 864 236

  If you retrieve voicemail while overseas, you’ll either be charged a $1 fee, or if you’ve got a Roam Add-On, it will be charged per minute from your Roam Minutes. Alternatively, you can turn off voicemail while you’re overseas by calling us at +64 3 371 0866

   

• How do I top-up while overseas?

  Topping up is easy – you can use the Skinny App if you have a smartphone, top up online or call us on +64 3 371 0866 (free from a Skinny mobile).

• I’m overseas and I need help, how do I get in touch with Skinny?

  Call us on +64 3 371 0866 (free if you're using a Skinny Mobile SIM from anywhere in the world), send us your question at support.skinny.co.nz or flick us a message on our Facebook page.

• My data doesn’t work in the country that I’m in, how can I get it to work?

  Your phone has settings that allow it to connect to a network. Check out our easy step by step guide here. If you are still having issues please call us on +64 3 371 0866 (free if you're using a Skinny Mobile SIM from anywhere in the world) or flick us a message on our Facebook page.

• What happens if I don’t buy a Roaming Add-On?

  As soon as you head overseas, NZ rates or plans don’t apply. If you make calls or texts, the credit you have in your account will be used up. Also, data won’t work overseas until you’ve got one of our Roam Add-Ons.

• Will my phone work where I’m travelling to?

  First, check out our Roaming destinations above to find out if you can buy a Roaming pack with Skinny. Heads up! You are automatically roaming when you use your phone in another country, so your credit will be used. If you don’t or can’t buy a Roaming pack for your destination, we recommend disabling some or all roaming services on your phone or tablet so it doesn’t use your credit. If you need help doing this, please contact the Roaming helpdesk on + +64 3371 0866

  Next, you need to make sure you’ve got the right roaming settings on your phone or tablet. It’s really easy to change these settings - here’s a link how. If the country you are travelling to isn't listed, we recommend you grab a SIM from the local provider in that country so you don’t use up your credit. Just make sure to check your phone is compatible with the international SIM.

  Roaming is not available over sea or in-flight with Skinny.

• How do I activate roaming on my phone?

  Once you've bought a Roaming Add-On, that’s pretty much all you need to do. Just turn your phone on when you land in your destination where Skinny has roaming coverage and it should work.
  
  You can buy a Roaming Add-On through the app, or by free texting the country you’re roaming in to 2424. A Roaming Add-On is activated the moment you buy it, and not when you land in your destination

• Once I have purchased the Add-On, can I use these Roaming Minutes/Texts for other countries? (Inbound and Outbound)

  Absolutely. While you have one of our three roaming add-ons active, you can use it in any of the eligible countries. So, if you happen to be travelling to multiple (eligible) destinations the one add-on will suffice until it expires, or you have used up the allowances.

• Is it better to purchase a Roaming Add-On before or after I arrive at my destination?

  Your 3 or 7 Day Roaming Add-On will become active from the moment you buy it and will expire 3 days or 7 days later (depending on what pack you chose). We recommend to get the best bang for your buck, you purchase the Add-On once you arrive in your destination, or as close to leaving NZ as possible.

• Not sure how much data you'll need while roaming?

  Get an idea of your potential roaming data needs by looking at how much mobile data you're using in New Zealand. Click here to know more.