Overseas Roaming

Jet off knowing you can stay in touch back home using your own phone. Here's what you'll pay to use your phone while roaming in another country.

Roaming Rates

Traveling overseas? With Skinny, it's simple and affordable to keep in touch with friends, family and the office while you're away.

Select the country you're travelling to

Overseas Roaming Add-Ons

Make it easy on yourself and keep an eye on your spend by grabbing an Add-On. That way you only use what you've paid for, plus it's a little more cost effective. You don't have to be on a Combo to buy these, just a Skinny customer.

Choose the Roaming Add-On that suits you best

Select a country you are travelling to and find out which Add-ons will suit you.

FAQs

  • Will my phone work in the place I’m travelling to?

    Check out our Roaming Add-Ons above to find out. If the country you are travelling to isn't listed, we recommend you get a SIM from the local provider in the country you are travelling in. Make sure to check your phone is compatible.

  • How do I activate roaming on my phone?

    Once you've bought a Roaming Add-On you don’t need to do anything, just turn your phone on when you land in your destination where Skinny has roaming coverage and it should work. Some phones turn data roaming off by default, so if you want to use data while roaming, it’s a good idea to check that it’s switched on in your phone’s settings.

    To purchase a Roaming Add-On free text the name of the country you are roaming in to 2424 or purchase through your Skinny App.

     

  • Why is my data being used up even if I am not accessing the internet on my phone?

    While you may not be using your internet browser, it’s likely your phone is still using the net in the background – such as retrieving emails, getting social media notifications, or auto updating apps. If you want to be sure not to use mobile data while you’re roaming, it’s best to disable it in your phone's settings.

  • How do I access my voicemail from overseas?

    First, you’ll need to know your voicemail pin. This is easy to find out – just follow these simple steps before you go:

    • Access your voicemail from within NZ as usual
    • Select option 9 'Settings'
    • Select option 4 'Change your PIN'
    • You will now hear your PIN

    Then, when you’re overseas, remember to dial the voicemail number with the international prefix – so: +64 204 864.

    To retrieve a voicemail while overseas you will be charged a standard $1 charge or, if you have a Roaming Add-On it will be charged per minute from your Roaming Minutes. Alternatively, you can turn off voicemail while you’re overseas by calling us.

  • How do I top up while overseas?

    Topping up is easy – you can use the Skinny App if you have a smartphone, top up online or call us on +64 3 371 0866 (free from a Skinny mobile).

  • I’m overseas and I need help – how do I get in touch with Skinny?

    Call us on +64 3 371 0866 (free if you're using a Skinny Mobile SIM from anywhere in the world) or send us your question at support.skinny.co.nz

  • Are SMS short code charges the same while I am roaming as they are in NZ?
     
  • My data doesn't work in the country that I am in, how can I get it to work?

    You will need to access your Mobile Data Options, this is usually located under 'Settings' and then 'Mobile/cellular data'

    Make sure that your 'Access Point Name (APN)' is set to 'wapaccess.co.nz' and APN type is set to 'default', also make sure that your 'Data Roaming' option is 'enabled.' 

    Once you have done this, you will need to restart your phone and try accessing a web page once again.

    If you are still having issues, please call us on +64 3 371 0866 (free if you're using a Skinny Mobile SIM from anywhere in the world)

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