Make it easy on yourself and keep an eye on your spend by grabbing a Roaming Pack before you go overseas. That way you only use what you've paid for, plus it's a little more cost effective. You don't have to be on a plan to buy these, just a Skinny customer. Overseas Roaming Packs do not auto-renew.
Roaming packs are available in Australia, Argentina, Canada, Puerto Rico, USA, US Virgin Island, France, Germany, Ireland, Italy, Spain, UK, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Fiji, Nauru, Papua New Guinea, Samoa, Tonga, Vanuatu, India, Vietnam, American Samoa, Qatar, Switzerland, South Africa.
Even if you aren’t browsing online, it’s likely your phone is still using the net in the background – such as retrieving emails, getting social media notifications, or auto updating apps. If you want to be sure not to use mobile data while you’re roaming, it’s best to disable it in your phone settings.
Skinny websites or Apps are zero-rated while in New Zealand and overseas while roaming so you don’t incur any charges browsing skinny.co.nz or using the Skinny mobile app.
You'll need to set up your voicemail PIN before you leave New Zealand.
This is easy to do, simply follow steps as mentioned above under the ‘To set up and check voicemail’ section.
If this was not done prior to travel, for security reasons we require you to contact us on +64 371 0866 to set or reset the pin.
Please remember to dial the voicemail number with the international prefix +64 204 864 236 while you are overseas.
Please note: To retrieve a voicemail while overseas, you'll be charged a specific rate based on the country that you're visiting, for example - $0.50 per minute to listen to your voicemail whilst you're roaming in Australia. To find out how much you'll be charged based on the country you'll be visiting, click here and refer to the Casual Roaming Rates section. If you have a Roaming Add-On, it will be charged per minute from your Roaming Minutes. Alternatively, you can turn off voicemail while you’re overseas by calling us.
Your phone has settings that allow it to connect to a network. Check out our easy step by step guide here. If you are still having issues please call us on +64 3 371 0866 (free if you're using a Skinny Mobile SIM from anywhere in the world) or flick us a message on our Facebook page.
As soon as you head overseas, NZ rates or plans don’t apply. If you make calls or texts, the credit you have in your account will be used up. Also, data won’t work overseas until you’ve got one of our Roam Add-Ons.
First, check out our Roaming destinations above to find out if you can buy a Roaming pack with Skinny. Heads up! You are automatically roaming when you use your phone in another country, so your credit will be used. If you don’t or can’t buy a Roaming pack for your destination, we recommend disabling some or all roaming services on your phone or tablet so it doesn’t use your credit. If you need help doing this, please contact the Roaming helpdesk on + +64 3371 0866
Next, you need to make sure you’ve got the right roaming settings on your phone or tablet. It’s really easy to change these settings - here’s a link how. If the country you are travelling to isn't listed, we recommend you grab a SIM from the local provider in that country so you don’t use up your credit. Just make sure to check your phone is compatible with the international SIM.
Roaming is not available over sea or in-flight with Skinny.
Absolutely. While you have one of our three roaming add-ons active, you can use it in any of the eligible countries. So, if you happen to be travelling to multiple (eligible) destinations the one add-on will suffice until it expires, or you have used up the allowances.
Your 3 or 7 Day Roaming Add-On will become active from the moment you buy it and will expire 3 days or 7 days later (depending on what pack you chose). We recommend to get the best bang for your buck, you purchase the Add-On once you arrive in your destination, or as close to leaving NZ as possible.
Your data usage depends on what mobile device you're using and how much time you're spending online. You can get an idea of your potential data needs by looking at how much mobile data you're using in New Zealand.
Some devices can show your data usage in the last month or show how much data an app has used.
Faster mobile networks will use more data than slower ones. For example, you might use up more data on a 5G network than a 4G or 3G network. Especially for things like streaming HD video.
Your roaming usage depends on several other things too. Like the model of your device, the device settings, which network you're using, or any app settings.
Your roaming usage may change while travelling. For example, you might use more data when looking at maps and using GPS in unfamiliar destinations.
You can reduce your data usage when roaming by:
Using local Wi-Fi hotspots
Turning off mobile data – Find out how to switch mobile and roaming data on or off by searching for your device here
Enabling data saving settings in apps
Avoiding streaming videos and music
Disabling background data services in a device or apps
Roaming packs with included allowances (in eligible countries) may be more reliable for roamers. Depending on how much data you use, it might be cheaper than casual rates.