Make it easy on yourself and keep an eye on your spend by grabbing a Roaming Pack before you go overseas. That way you only use what you've paid for, plus it's a little more cost effective. You don't have to be on a plan to buy these, just a Skinny customer.
Roam packs are available in Australia, Argentina, Canada, Puerto Rico, USA, US Virgin Island, France, Germany, Ireland, Italy, Spain, UK, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Fiji, Nauru, Papua New Guinea, Samoa, Tonga, Vanuatu, India, Vietnam, American Samoa, Qatar, Switzerland, South Africa.
Even if you aren’t browsing online, it’s likely your phone is still using the net in the background – such as retrieving emails, getting social media notifications, or auto updating apps. If you want to be sure not to use mobile data while you’re roaming, it’s best to disable it in your phone settings.
Skinny websites or Apps are zero-rated while in New Zealand and overseas while roaming so you don’t incur any charges browsing skinny.co.nz or using the Skinny mobile app.
First, you’ll need to know your voicemail pin. This is easy to find out – just follow these simple steps before you go:
• Access your voicemail from within NZ as usual (dial 222)
• Select option 9 'Settings'
• Select option 4 'Change your PIN'
• You will now hear your PIN
Then, when you’re overseas, remember to dial the voicemail number with the international prefix – so: +64 204 864 236
If you retrieve voicemail while overseas, you’ll either be charged a $1 fee, or if you’ve got a Roam Add-On, it will be charged per minute from your Roam Minutes. Alternatively, you can turn off voicemail while you’re overseas by calling us at +64 3 371 0866
Your phone has settings that allow it to connect to a network. Check out our easy step by step guide here. If you are still having issues please call us on +64 3 371 0866 (free if you're using a Skinny Mobile SIM from anywhere in the world) or flick us a message on our Facebook page.
As soon as you head overseas, NZ rates or plans don’t apply. If you make calls or texts, the credit you have in your account will be used up. Also, data won’t work overseas until you’ve got one of our Roam Add-Ons.
First, check out our Roaming destinations above to find out if you can buy a Roaming pack with Skinny. Heads up! You are automatically roaming when you use your phone in another country, so your credit will be used. If you don’t or can’t buy a Roaming pack for your destination, we recommend disabling some or all roaming services on your phone or tablet so it doesn’t use your credit. If you need help doing this, please contact the Roaming helpdesk on + +64 3371 0866
Next, you need to make sure you’ve got the right roaming settings on your phone or tablet. It’s really easy to change these settings - here’s a link how. If the country you are travelling to isn't listed, we recommend you grab a SIM from the local provider in that country so you don’t use up your credit. Just make sure to check your phone is compatible with the international SIM.
Roaming is not available over sea or in-flight with Skinny.
Absolutely. While you have one of our three roaming add-ons active, you can use it in any of the eligible countries. So, if you happen to be travelling to multiple (eligible) destinations the one add-on will suffice until it expires, or you have used up the allowances.
Your 3 or 7 Day Roaming Add-On will become active from the moment you buy it and will expire 3 days or 7 days later (depending on what pack you chose). We recommend to get the best bang for your buck, you purchase the Add-On once you arrive in your destination, or as close to leaving NZ as possible.