Offer Summary/Plan Terms - Wireless Broadband

Offer summary for Skinny Wireless Broadband as at 16 May 2024.

Service description: This standalone plan provides a data connection to the internet delivered over a Wireless connection. 

Availability: Only available in certain areas within the Spark coverage area. Use our address checker to see what is available to you.

Service Charge:

· $45 per month – 60GB data allowance 

· $50 per month – 120GB data allowance 

· $55 per month – Unlimited data allowance 

Additional data charges:

If you run out of data, you will lose your internet connection. You can purchase additional data (set out below), re-purchase this plan or wait until the renewal of this plan.  

· $20 for 10GB – valid for 30 days 

· $5 for unlimited data boost – valid for 24 hours 

Set up charge: 

No pesky term: $199 Skinny Smart Modem will need to be purchased. 

12 month fixed term: No Modem fee. 

There is a $10 Shipping and Handling Fee. 

See ‘Other Charges” for additional setup charges that may apply.  

Other charges: None  

Broadband performance 

Broadband performance can be affected by many factors and the broadband speeds you experience could be different. Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home Wi-Fi setup can impact the speeds experienced. For wireless connections, factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.

See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies.

Access type: Wireless delivered via Spark cellular network.  View our plans, speeds and pricing. 

Other Information 

Minimum contract period:  

No pesky term: 1 month.  

12 month fixed term: 12 months. 

Early termination fee: 

No pesky term: No fee.  

12 month fixed term: Early termination charge applies if you leave or move from one broadband technology to another (e.g. wireless to fibre) before the end of the term. 

The fee will be charged directly to your credit card. The fee is $249 if you leave within months 0 - 6 after connecting your plan or $124 if you leave within the months 7 - 12 after connecting your plan. 

Notice period: 

If you end your plan at any time before your next monthly billing due date you will need to give us at least 24 hours’ notice of the end date. If you end your plan at any time before your next monthly billing due date you will be responsible for any charges incurred prior to that billing date and any early termination or plan transfers fees outlined. 

If ‘12 month fixed term option’ chosen then at the end of your 12 month contract period, you will automatically be transferred to the ‘No pesky term’ month to month plan at the price current as at the end of the contract.

Other requirements: None. 

Traffic management: We reserve the right to manage traffic at peak times, to ensure all customers get the best possible experience even at busy times. Overall, this should have a positive benefit for our customers. If we make any changes to this policy which will have a material impact on you we will let you know. See clause 5.7 of our General Terms for more details. 

Service restrictions: We apply restrictions on some websites, ports and traffic and use CG-NAT for wireless broadband IP addresses. See Service restrictions for more details

Fair use: So that we can manage network traffic, we have a fair use policy on our Unlimited plan. This means you cannot use the service in a way that is overly excessive or unreasonable. See clause 2.7 of our General Terms for more details.

Effects on other services:  

Your broadband service requires mains power to operate. If power is not available (e.g. during an outage), your service may stop working.  

Skinny Broadband does not include landline or phone number. Services such as voice services, medic alerts, monitored home alarms, faxes, interactive features of SKY digital or PABXs do not work. Skinny Broadband is not a static IP address so it can't be used as a gateway server or for hosting particular games. Skinny Broadband can't do VOIP. 

Complaints: You can find out more about making a complaint to Skinny. 

Disputes: Skinny is a member of the Telecommunication Dispute Resolution scheme www.tdr.org.nz

Prices quotes are inclusive of GST. 

Other legal terms and conditions for this plan can be found at https://www.skinny.co.nz/skinny-terms/